Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Administer, deploy, configure, maintain, monitor and report on the BizTalk SOA platform. Provide 3rd-tier support, triage issues with operations and development, and support during and off-hours.

Lead ownership of the Workday platform: configure tenant, manage releases and integrations, provide Tier 3 support, build reports, maintain documentation, run change control with HR/Finance/IT, train support teams, and manage vendor relationships to ensure adoption and system performance.

Serve as the primary IT partner for North America stakeholders to deliver and continuously improve end-user technology services. Lead local IT projects, manage vendors and ServiceNow-based support, provide training and documentation, coordinate with infrastructure, security, procurement, and workplace technology teams, and support hardware/software lifecycle, budgeting, inventory planning, and occasional after-hours and onsite deployments.

Lead day-to-day support and maintenance of customer-facing applications, respond to incidents and monitoring alerts, drive root-cause analysis and improvement projects, manage vendor relationships, mentor team members, prepare support documentation, and collaborate with product owners to ensure operational readiness and high customer satisfaction.

Serve as SME for FIX connectivity, trade flows, and core applications; manage incidents, troubleshoot production issues across order routing and trade capture, support AWS/Kubernetes environments, perform root-cause analysis, automate improvements, and collaborate with brokers, traders, development, and infrastructure teams in a 24/7 follow-the-sun support model.

Technical owner of MaintainX's support infrastructure. Lead Zendesk ecosystem and middleware integrations (n8n, Zapier, Intercom), design QA and disaster recovery, maintain version-controlled documentation, build reliable dashboards, and partner with Support, Engineering, and Product to scale resilience and data integrity.

Own and govern internal troubleshooting guides and external Help Center content, structure knowledge for AI-readiness, mine ticket and AI failure data to close content gaps, maintain taxonomy and metadata, support NPI readiness, report on knowledge health metrics, and partner cross-functionally to improve AI-driven deflection and agent outcomes.

Provide remote and onsite managed services for multiple clients: triage and resolve service tickets, manage network, datacenter, security and voice technologies, use monitoring and ticketing tools, escalate and coordinate with vendors and internal teams, produce service reports, participate in on-call rotation, and travel to client sites as needed.

Supervise and support hospital-deployed service robots: monitor safe operation, collect data, troubleshoot, communicate with hospital staff, onboard and train associates, publish schedules, approve timecards, and manage coverage and escalations.

Design, implement, and maintain LAN/WAN, cloud, virtual server, and telecommunication systems. Support and troubleshoot Windows network infrastructure, Active Directory, endpoints, backups, and wireless systems. Develop BCP/DR, monitor network utilization, visit branches for IT evaluations, coordinate vendor relations, and provide technical support across the organization.