Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Manage end-to-end ServiceNow HR enhancements, defects, incidents, requests, requirements, testing, and solution delivery. Maintain confidential employee data, research platform capabilities, publish HR knowledge articles, create automated test scripts, update documentation, and recommend process or technical improvements. Collaborate with HR, payroll, business, and technology partners in an Agile environment while providing ongoing platform support.

Provides help desk support through an IT ticketing system, tracks inventory, maintains hardware and printers, and installs and configures new equipment. The role also requires maintaining cooperative working relationships, handling physical tasks, traveling minimally to store locations, and completing other assigned duties.

Supports software asset management by processing ServiceNow requests, provisioning and reclaiming licenses, maintaining software inventory and license records, assisting with employee access changes, and responding to software-related questions. The role also supports license reconciliations, renewals, reporting, catalog updates, and software governance controls while providing customer service and escalating exceptions.

Supports IT service management across change, release, incident, and problem management. Coordinates software releases and go-live activities, monitors and troubleshoots incidents and batch jobs, communicates with stakeholders, maintains documentation and metrics, supports root cause analysis, and participates in after-hours on-call support. The role also contributes to IT operations monitoring, automation, and workflow improvements.

Maintains, configures, monitors, secures, and supports multiple organizational applications and software systems. Responsibilities include troubleshooting, patching, performance optimization, documentation, compliance, capacity planning, incident resolution, and collaboration with technical teams. The role also provides mentorship to junior administrators and ensures application availability, integrity, and accessibility.

Monitor 24/7 mainframe and distributed batch workloads, data exchanges, job streams, system recycling, and production requests. Investigate failures, perform restarts and JCL overrides, implement emergency changes, track incidents, communicate outages, and support internal and external technical users. Maintain production logs, process emergency software requests, coordinate escalations, and document resolutions. The role requires overnight Thursday-through-Monday coverage, holiday availability, onsite customer support, and the ability to obtain HSPD-12 suitability.

Manage a 24x7x365 Network Operations Center, leading technicians, escalations, incident resolution, ticket quality, network maintenance, and service-level performance. The role oversees NOC operations, develops staff, improves workflows, creates documentation and training, and supports infrastructure planning, audits, customer reviews, and organizational initiatives. Participation in a rotating management on-call schedule is required.

Supports enterprise IT operations through device deployment, troubleshooting, account setup, inventory management, documentation, audiovisual support, cybersecurity practices, and technology projects. The intern assists employees across office and jobsite environments while gaining exposure to cloud technologies, construction systems, and emerging AI applications.

Provides Level 1 technical support for staff across tickets, calls, chat, email, and in-person requests. Diagnoses basic hardware, software, operating system, printer, and account issues; documents solutions and escalates complex problems. Configures computers, iPads, smartboard TVs, and event equipment; manages IT asset inventory, warehouse organization, hardware shipments, and equipment deployment. Supports church events across campuses, including occasional weekend and on-call coverage.

Supports GIS and modeling software, systems, workflows, permissions, documentation, testing, and company-wide projects. Provides customer service, troubleshooting, escalation of complex GIS issues, and assistance with software patches and automation. The role also supports GIS standards and workflows while developing skills in system administration, software support, and general IT.