Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Provide high-volume phone-based technical support, troubleshoot hardware/software/network/access issues, document incidents in ServiceNow or similar ITSM, escalate complex problems, recommend process improvements, and follow security and privacy policies while working from a secure remote workspace.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Provide first-level technical support and customer service, troubleshoot and resolve user issues, escalate when necessary, document incidents, update customer records, produce activity reports, and recommend process improvements while maintaining high customer satisfaction.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide first-line IT support via ticketing, email, phone, and remote tools. Troubleshoot hardware, software, network, and business application issues; log and manage incidents; administer user accounts and access; manage onboarding/offboarding and device provisioning; coordinate procurement and inventory; support system upgrades, migrations, vendor solutions, and ensure security, compliance, and documentation across multiple locations.

Provides remote technical support for healthcare communication and IT environments. Troubleshoots networking, servers, operating systems, VoIP, wireless, security, infrastructure, and endpoint issues; documents cases and resolutions; coordinates parts replacement and service activities; escalates complex issues; uses remote access tools; and contributes to support and product improvements. Requires rotating evening and weekend coverage for 24/7 customer support.

Provide advanced technical assistance to faculty, staff, and students; log and resolve tickets via ServiceNow; install, configure, and maintain desktops, laptops, printers, and applications; coordinate with vendors and infrastructure teams; document troubleshooting steps and escalate as needed while delivering high-quality customer service.