Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Provide global hands-on and remote IT support across hardware, software, operating systems, mobile devices, identity systems, networks, endpoints, conference rooms, and workplace technology. Manage IT asset lifecycles, provisioning, access administration, endpoint configuration, patching, ticket resolution, and documentation. Support macOS, Windows, and iOS environments while delivering high-touch employee service and escalating complex issues to engineering teams.

Analyzes and improves enterprise desktop performance and reliability through proactive monitoring, issue resolution, performance optimization, and data analysis. Provides technical guidance to IT teams and end users, evaluates desktop hardware and software configurations, tracks improvement initiatives, and stays current with endpoint experience technologies. The role requires collaboration with technical and non-technical stakeholders and a strong understanding of Windows desktop infrastructure.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Supports the Client Technology team through IT asset management, inventory tracking, device imaging, deployment, configuration, equipment refresh, patching, documentation, and end-user technology support. The intern will troubleshoot issues alongside IT professionals, maintain accurate technology records, participate in service delivery activities, and learn about enterprise IT operations and career paths. Local travel to customer locations and company events is required.