Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

As a Community Solutions Central Operations Specialist I, you'll monitor Managed Wi-Fi networks, troubleshoot issues, manage tickets, and collaborate with technicians for efficient restoration.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

The NOC Manager oversees a 24/7 Network Operations Center, managing a team that ensures service integrity by troubleshooting network issues and meeting KPIs.

The IT Specialist I will manage user access requests, maintain Oracle records, troubleshoot access issues, and support IAM processes within a team environment.

The GxP Lab Computing Analyst will provide IT consulting, validation/compliance support, customer liaison services, and lab IT support, focusing on process improvements and customer needs.