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Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.
Top Skills:
AWSConfluenceGCPGoJavaScriptJIRAKibanaObjective-CPHPPostmanPythonRest ApisSalesforceSoliditySQL
Information Technology • Internet of Things • Mobile • On-Demand • Software
As a Community Solutions Central Operations Specialist I, you'll monitor Managed Wi-Fi networks, troubleshoot issues, manage tickets, and collaborate with technicians for efficient restoration.
Top Skills:
DocsisHfc Network ConceptsItManaged Wi-FiMonitoring ToolsTelecommunications
Fintech • Software
The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.
Top Skills:
Mac Word ProcessingMS OfficeSpreadsheets
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.
Top Skills:
Ai ToolsAmazon ConnectAWSBashDatabricksHighspotJavaScriptOutreachPlanhatPythonZendesk
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Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Associate Cloud Operations Technician will support cloud services delivery, document procedures, and troubleshoot systems while collaborating with Development, Support, and Implementation teams.
Top Skills:
Microsoft Windows ServerPowershellSQLSql Server Management StudioVbscript
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Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.
Top Skills:
APIsSalesforceZendesk
Fintech • Information Technology • Financial Services • App development
Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.
Top Skills:
EcnsExchangesLinuxRelational DatabasesSQLTrading Network Connectivity And RoutingWindows
Blockchain • Fintech • Software • Financial Services • Cryptocurrency • Web3
Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.
Top Skills:
Aws CloudwatchGrafanaLinux
Software • Semiconductor • Manufacturing
This role provides technical support for Broadcom's Mainframe Software products, resolving issues, analyzing logs, and ensuring customer satisfaction.
Top Skills:
AssemblerClistIpcsJclLinuxRexxSdsfSmp/ESystem AdministrationTcp/IpTn3270Tso/IspfUssVtamXeditZ/OsZ/OsmfZ/Vm
Software
The NOC Manager oversees a 24/7 Network Operations Center, managing a team that ensures service integrity by troubleshooting network issues and meeting KPIs.
Top Skills:
DevOpsItilNetwork MonitoringObservability PlatformsTelecommunications
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