Top Operations & Support Jobs in Raleigh-Durham, NC

Configure and quality-assure claims administration systems for group onboarding and renewals. Support vendor implementations, testing, migrations, data imports and exports, integrations, and troubleshooting of system and data-feed issues. Collaborate with operations, implementation, renewal, development, project management, and external vendors while maintaining security, governance, audit, and HIPAA compliance requirements.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Own partner operations from deal support and onboarding through hardware deployment, support, performance reporting, quality monitoring, payments, and reconciliation. Build repeatable processes, tools, scorecards, and playbooks across regions while coordinating with product, engineering, finance, hardware, and logistics teams to maintain partner output and resolve issues.

Supports Manhattan Active Omni by troubleshooting user and integration issues, monitoring exceptions, conducting root cause analysis, testing configuration changes and releases, documenting resolutions, and developing user guidance. Collaborates cross-functionally to improve processes, support business initiatives, and enhance customer service. The role also prepares management recaps and continuously expands platform expertise.

Own Tekmetric’s IT function, including systems, endpoints, identity, SaaS, office infrastructure, support, and security. Lead a small team, establish technical direction, automate workflows, manage SSO and device platforms, partner on security operations, support office technology, build scalable controls, and manage the IT budget. The role is hands-on and requires strong technical contribution across automation, infrastructure administration, incident response, and identity management.

Leads a team of corporate travel consultants, providing coaching, scheduling, performance management, escalation support, and operational oversight. Ensures accurate, policy-compliant domestic and international travel arrangements while meeting client service-level agreements. Handles bookings, changes, refunds, complaints, platform issues, reporting, and continuous improvement. Supports client relationships, implementations, training, and coordination across hubs, markets, languages, and time zones.

Oversee complex property and casualty claims from reporting through settlement, including coverage interpretation, policy analysis, negotiations, resolution planning, documentation, and reporting. Serve as a client advocate and strategic advisor while coordinating with brokers, carriers, adjusters, legal counsel, and internal teams. Support training and process improvements, maintain claim data integrity, and align claim strategies with broader risk management objectives.

Provides first-line support to clients seeking mental health care through phone, email, and chat. Conducts needs assessments, explains benefits and services, answers product and technical questions, identifies safety concerns, and escalates cases to clinical teams. The role operates in a high-volume contact center environment with evening, overnight, weekend, and holiday shifts.

Administer and enhance Apartment Life’s HubSpot environment, integrations, automations, workflows, permissions, data structures, dashboards, and reporting. Handle helpdesk requests, data cleanup, audits, system-generated work, onboarding and offboarding, and synchronization issues. Build and test Node.js workflow actions and API integrations, maintain system stability and data integrity, document solutions, and collaborate with technology leadership and cross-functional teams in a fully remote environment.

Prepares automotive repair and total-loss appraisals, reinspects vehicles, authorizes supplemental repairs and payments, processes physical-damage claims, manages salvage, and negotiates settlements with insureds, claimants, and vendors. The role also supports subrogation and special investigations, maintains current auto-repair expertise, and works independently while meeting company procedures and quality standards.