Top Operations & Support Jobs in Raleigh-Durham, NC

Provides frontline SaaS client support through phone, chat, and tickets. Investigates and resolves product issues, educates clients on workflows and best practices, documents interactions, applies KCS practices, identifies knowledge gaps, and escalates issues appropriately. Collaborates with internal teams to improve client outcomes and support quality. Requires strong communication, troubleshooting, organization, technical aptitude, and the ability to manage multiple priorities remotely.

Administer military and veterans benefit programs, including eligibility verification, attendance certifications, invoices, payment processing, records maintenance, and student communications. Liaise with the Department of Veterans Affairs, state agencies, and military entities to research and resolve claims, billing, and payment issues. Maintain confidentiality, ensure regulatory compliance, provide accurate benefit information, and support related departmental activities and projects.

Provides advanced administrative and executive support to the Head of Consumer Credit Management & Decision Sciences and leadership team. Responsibilities include complex calendar management, meeting and event coordination, domestic and international travel arrangements, expense reporting, executive communications, presentations, confidential records, leadership meeting follow-up, and transformation initiative coordination. The role requires strong judgment, organization, discretion, communication skills, executive presence, and the ability to manage shifting priorities in a hybrid environment.

Manages document and claims workflows, including processing, quality checking, routing, status assignment, file intake and output, data entry, and discrepancy resolution. Maintains import queues, reconciles balances, validates charges, monitors file-sharing accuracy, and submits service tickets for system issues. Analyzes document and claims trends and communicates operational updates to internal teams while supporting efficient, compliant document management.

Provides high-level administrative and operational support to four Vice Presidents in R&D Oncology. Responsibilities include complex calendar and travel management, expense reconciliation, communications coordination, meeting and event logistics, deadline tracking, purchase orders, invoices, onboarding, organizational records, and coordination with Facilities, IT, and HR. The role also supports the CMO Executive Assistant and requires confidentiality, strong organization, cross-time-zone collaboration, and periodic onsite attendance near Marlborough, Massachusetts.

Provide billing support to technical customers across EMEA, resolving payment failures, invoice issues, extensions, disputes, and usage questions. Triage and escalate cases, communicate with technical and non-technical audiences, identify recurring problems, improve support workflows, and contribute to tooling, product enhancements, issue reproduction, and test coverage in a distributed async environment.

Provides L2 production support for enterprise healthcare applications, including incident management, troubleshooting, root cause analysis, SQL-based data corrections, configuration management, and customer communication. Collaborates with development, infrastructure, DBA, and product teams to resolve complex issues, coordinate fixes, maintain SLAs, and improve support processes through automation, monitoring, and alerting.

Lead staffing operations across multiple markets by managing Staffing Liaisons, aligning caregiver capacity with client demand, improving workforce utilization, reducing open client hours, and strengthening staffing performance. Responsibilities include workforce planning, capacity forecasting, KPI and dashboard management, data analysis, recruiting alignment, process improvement, workflow optimization, and cross-functional collaboration with clinical, intake, onboarding, scheduling, and operational teams.

Own end-to-end IT operations for a globally distributed workforce, including cross-platform support, MDM administration, patch management, endpoint security, SaaS and identity access, onboarding and offboarding, automation, asset inventory, procurement, and cloud/IaC collaboration. The role requires strong macOS, Windows, and Linux expertise, participation in weekend on-call rotation, and experience improving secure, scalable IT systems in a remote environment.

Configure and quality-assure claims administration systems for group onboarding and renewals. Support vendor implementations, testing, migrations, data imports and exports, integrations, and troubleshooting of system and data-feed issues. Collaborate with operations, implementation, renewal, development, project management, and external vendors while maintaining security, governance, audit, and HIPAA compliance requirements.