Top Operations & Support Jobs in Raleigh-Durham, NC

Serve as a strategic advisor and partner to the CEO, driving company planning, quarterly OKRs, executive alignment, and enterprise-level initiatives. Solve complex cross-functional problems, translate executive priorities into measurable outcomes, establish accountability, and remove obstacles. Lead executive meetings and offsites, and prepare clear communications and materials for board, investor, and senior leadership audiences.

Assists the principal with school-wide leadership, educational program implementation, staff evaluation and recruitment, student discipline, compliance, personnel administration, stakeholder communication, and building operations. Serves as acting principal when needed, analyzes academic and operational data, supports student enrollment goals, and helps maintain an effective learning environment.

Supports front-desk operations in a student housing community by welcoming residents and guests, providing customer service, maintaining administrative logs, issuing equipment, assisting with check-in and check-out, communicating policies, monitoring safety and conduct, and reporting maintenance or emergency concerns to professional staff.

Leads North Carolina Connections Academy’s Exceptional Children and Special Education program. Oversees special education staff, IEP and 504 processes, Child Find, evaluations, compliance audits, LRE placements, testing accommodations, contracted providers, transition planning, and regulatory relationships. Ensures student-centered services, accurate documentation, and effective collaboration among families, educators, service providers, and agencies in a virtual school environment.

Provides academic advising and coaching to students, including degree planning, course registration, course selection, graduation planning, and student success support. Maintains student interaction records, responds to general inquiries, shares academic information with stakeholders, connects students with campus resources, and assists with academic administration. The role requires strong communication, organization, confidentiality, and proficiency with Microsoft Office and student information systems.

Provides inbound technical support for healthcare software clients through telephone and web portal channels. Assesses, prioritizes, researches, documents, and resolves client issues while communicating status and solutions. Uses case management systems, knowledgebase content, and approved AI-assisted tools for troubleshooting and documentation. Partners with clients and internal teams, maintains satisfaction scores, learns Clinisys applications, and participates in on-call and holiday rotations.

Manage workforce resource allocation, capacity planning, forecasting, utilization, and staffing across client engagements. Partner with practice and resource leaders to resolve conflicts, balance workloads, maintain workforce data, and improve deployment decisions. Lead resource alignment meetings, monitor operational KPIs, identify staffing risks and skills gaps, and support workforce planning processes, reporting tools, and strategic initiatives.

Supports an end-to-end business workflow transformation project, from stakeholder discovery and current-state process mapping through future-state design, low-code prototype deployment, user feedback, analytics, AI enablement, and business-value assessment. The intern collaborates with business stakeholders, configures workflow orchestration using the Power Platform or approved tools, identifies bottlenecks and improvement opportunities, and develops practical automation solutions.

Supports assigned departments and projects under close supervision by preparing reports, tracking results, coordinating activities, answering inquiries, editing documents, analyzing data, participating in meetings, conducting research, and assisting with special projects. This temporary internship is limited to current or former HNTB interns and requires enrollment in a related undergraduate or graduate program.

Own and govern the ServiceNow CMDB and Configuration Management System, ensuring accurate configuration items, relationships, discovery data, service mapping, and lifecycle processes. Lead CMDB upgrades and integrations across cloud, infrastructure, and container environments, including AWS, Kubernetes, OpenShift, and Tenable. Partner with IT teams and business owners, monitor data quality and platform performance, enforce ITIL processes, and provide reporting, audits, and continuous improvement recommendations.