Top Operations & Support Jobs in Raleigh-Durham, NC

Triage, investigate, and resolve customer-reported issues across SaaS and desktop apps using logs and internal tools. Reproduce and document bugs for Engineering, evaluate browser/network errors, complete technical tasks for CSMs, contribute knowledge-base articles, and escalate complex issues with clear context.

Lead and build NetBrain's revenue operations function across Sales, Marketing, Customer Success, and Partners. Own AOP, forecasting, quota-setting, territory design, revenue analytics, and revenue tech stack. Run deal desk, pricing, compensation design, enablement, and GTM program office to accelerate seller productivity, protect retention, and provide leadership visibility for GTM decisions.

Lead and operate RevOps: own GTM tech stack (Salesforce), forecasting, pipeline analytics, territory and comp design, data hygiene, cross-functional processes, and scale RevOps infrastructure to drive predictable revenue.

Own and coordinate Pixery's global payments ecosystem by managing relationships with MoR/PSP/payment orchestrator partners, supporting commercial negotiations, tracking payment performance and issues, and leading payments-related compliance (AML, KYC, 3DS, PSD2) in close collaboration with Legal and Finance.

Own exchange onboarding, licensing, agreements, reporting, and relationship management for 100+ exchanges. Coordinate cross-functionally with product, engineering, compliance, and commercial teams to enable dataset launches, ensure licensing compliance, manage subscriber/audit reporting, drive pricing and usage policies, facilitate customer onboarding, and improve exchange administration processes.

Provide first-line technical support for PointClickCare products: troubleshoot network, integration, API, and web application issues; document incidents and resolutions; collaborate on recurring problem fixes; use diagnostic and AI tools; and apply healthcare domain knowledge to support provider workflows and integrations.

The Vice President of Customer Operations leads strategic initiatives to enhance customer care and operational performance through digital transformation and cross-functional collaboration.

This is a general talent-pool posting for future non-technical roles (HR, Sales, Marketing, Finance, Operations, Audit, and other support functions). Candidates with relevant experience can submit profiles to be considered for suitable openings at VeriPark, a global technology company serving financial institutions.

Manage and develop a remote team of online agents: hire, train, coach, evaluate, promote or exit staff, handle escalations, and use data, CRMs, dashboards, and automations to improve operations and collaborate across departments.

Lead and scale the Business Operations function by managing cross-functional ops teams, building processes, automations, KPIs, and systems, hiring and developing ops leaders, defining product priorities for ops experiences, and executing CEO-level strategic projects to drive company growth.