Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the Role:
Cresta's forward-deployed team embeds directly with enterprise customers to drive real AI transformation — not pilots, but production deployments that changes Customer Experience for F500 companies.
We’re hiring our founding Special Projects Lead on our AI Agent Team. You'll play a critical role in scaling our AI Agent deployment motion and business: building the operational foundation for rapid team growth and leading special projects for our AI Agents team across process, product, and go-to-market.
What You’ll Do:
Business Operations
- Team operations: Own weekly business reviews for the forward-deployed team, reporting on OKRs such as revenue and pilot-to-conversion performance.
- Knowledge management: Design an AI-powered “second brain” to centralize team know-how. Establish clear documentation standards and drive accountability for subject-matter owners across specialized topics.
- Scale the team: Develop internal tools and processes to enable scaling. Work as a multiplier across hiring processes (funnel optimization, events) for a team that is on a 8x headcount trajectory.
Special projects
- Lead cross-functional projects at the intersection of product, go-to-market, and operations—deployment pattern synthesis, verticalization, AI Agent product SKUs.
- Seed key initiatives, scaling them from idea to proof-of-concept before housing them in new roles (e.g., verticalization, Agent Academy for customers).
- Grow the Cresta AI Agent and deployment brand by driving content & thought leadership across the team (blog posts, team spotlights, deployment case studies).
What We’re Looking For:
- Bias towards action: No playbook needed — you figure it out and move.
- Comfortable at every altitude: Equally at home developing strategy as building automations.
- Strong operational background: You've built playbooks, pipelines, automations, and scaled operational processes.
- 4–8 years of experience in a high-velocity environments; mix of builder/operator and strategic experience (business operations, strategy & operations, chief of staff, product strategy / operations, or other operator at a fast-scaling tech company)
- Exceptional communication, tailored to audiences at different levels
Bonus Points:
- Experience in a startup or high-growth environment
- AI-native or Agent-building experience
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
OTE Range: $170,000–$225,000 + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Skills Required
- 4–8 years of experience in high-velocity environments
- Experience building playbooks, pipelines, automations, and scalable operational processes
- Business operations, strategy and operations, chief of staff, product strategy or operations, or comparable operator experience at a fast-scaling technology company
- Exceptional communication skills tailored to audiences at different levels
- Experience in a startup or high-growth environment
- AI-native or AI agent-building experience
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest. Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions. Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
