Top Operations & Support Jobs in Raleigh-Durham, NC

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned tasks.

Handles first-party homeowner property claims from investigation through resolution. Responsibilities include assessing liability and damages, interpreting policies, making coverage and payment decisions, managing claim workloads, communicating with policyholders, agents, contractors, and vendors, reviewing estimates and engineering reports, documenting claim files, and resolving complex claims up to $100,000. The role is fully remote within eligible U.S. states, with some travel required.

Own the end-to-end lead management lifecycle, including capture, enrichment, qualification, scoring, routing, sales handoff, disposition, and recycling. Establish governance, business rules, SLAs, controls, and performance metrics; optimize workflows and integrations; resolve data quality and lead-flow issues; and partner with Sales, Marketing, Data Science, IT, and Analytics. Manage and develop a small team while overseeing operational priorities, testing, documentation, and continuous improvement.

Manage operational data, work requests, ticket tracking, data validation, and reporting. The role requires advanced Excel analysis, familiarity with Jira, ServiceNow, or Azure DevOps, strong organization and problem-solving skills, and the ability to manage priorities independently. Basic SQL knowledge, SOP and process documentation, and operational reporting experience are preferred. This is a remote position.

Provides remote administrative and virtual assistant services for multiple clients, including scheduling, email management, lead conversion, research, data entry, and project execution. The role requires strong communication, independent problem-solving, deadline management, adaptability, and comfort learning web-based applications and AI tools. Assistants manage 2–5 ongoing clients on flexible weekday schedules, with typical project turnaround times of one to two days.

Leads customer support performance across phone, chat, and email channels. Owns SLAs, AHT, CSAT, NPS, quality, retention, and State Program KPIs. Manages and develops Support Specialists through coaching and performance management, handles escalations and risk mitigation, conducts quality calibration, and partners cross-functionally on process improvement, documentation, operational strategy, and scalable support practices.

Own strategy and daily operations for Vanta’s mid-to-late funnel upmarket sales motion. Lead opportunity management, forecasting, complex deal structuring, contracting workflows, Rules of Engagement, and cross-functional process improvements. Partner with Sales, Deal Desk, Finance, Legal, and GTM Systems teams to improve seller effectiveness, conversion, sales efficiency, and revenue predictability. Diagnose funnel friction, guide complex deals, align stakeholders, and implement scalable operating-model improvements.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Administer, configure, deploy, maintain, troubleshoot, and optimize enterprise, COTS, cloud-based, and vendor-hosted applications. Gather business requirements, document system specifications, coordinate implementations and UAT, support data migration and cutover activities, manage security roles and permissions, and provide Tier III troubleshooting and user training. Collaborate with business owners, vendors, analysts, developers, and testing teams to improve application performance, interoperability, and support processes.