Top Customer Success Jobs in Raleigh, NC

The Client Partner, Real-World Research is a sales position focused on growing sales of Ontada Research Products and Solutions to life science partners, particularly in oncology. The role involves developing account strategies, consulting on business issues, building strong relationships, and driving sales of research offerings to advance customer goals.

The Contracts and Paralegal Specialist will manage contract lifecycle, ensure compliance with regulations, support legal documentation, collaborate with various departments, and maintain legal records in a fast-paced CDMO environment.

The Planning Specialist will oversee scheduling for cleanroom production orders, manage capacity constraints, coordinate with procurement and vendors, ensure timely material delivery, and communicate with the sales team regarding job statuses and lead times.

Responsible for compliance review of biopharmaceutical development GMP data, including the review and approval of release, in-process, and stability test data, method qualifications, validations, and laboratory investigations and deviations.

The Quality Customer Support Administrator at Novanta focuses on managing customer complaints about products, including processing Return Merchandise Authorizations (RMAs), communicating with interdisciplinary teams, and managing purchase orders. Key responsibilities include evaluating RMAs, issuing credit memos, producing evaluation reports, and engaging effectively with various departments to resolve customer concerns.

The Training Specialist is responsible for managing the ComplianceWire Learning Management System, overseeing training programs including new employee orientation and compliance training. The role includes developing training metrics, ensuring regulatory compliance, and maintaining documentation. The specialist supports continuous improvement in training initiatives and collaborates with various stakeholders to meet training requirements.

The Information Specialist will perform intake for health and safety calls, providing necessary product safety information to consumers and healthcare professionals. Responsibilities include documenting calls, following up on health concerns, escalating calls as needed, and answering inquiries with first-aid information. The role demands excellent customer service and communication skills.