Top Tech Jobs & Startup Jobs in Raleigh-Durham, NC

Lead operational risk activities for Global Customer Service & Operations in South America. Maintain GRC data in OpenPages, execute risk assessments and control reviews, produce risk reporting, support issue identification and control metrics, partner with stakeholders and corporate functions, and evaluate AI tool opportunities to improve risk operations. Spanish fluency required.

Provide end-to-end customer support via phone and digital channels, resolving complex policy, coverage, billing, and service issues. Use AI-guided tools and CRM systems, validate AI-generated summaries, document interactions per privacy and regulatory rules, escalate when needed, and contribute to process improvements and ongoing training.

Lead enterprise data governance and data quality strategy, operating model, and roadmap. Define policies, standards, controls, and scorecards. Sponsor tools, drive accountability, chair governance forums, partner with Privacy/Security/Risk/Legal, and build culture, training, and stewardship to ensure trusted, compliant, and high-quality data across the organization.

Manage a portfolio of customers to drive adoption, value realization, retention, and expansion. Develop success plans, monitor health and outcomes, conduct QBRs, coordinate cross-functional teams to resolve issues, support renewals, and contribute to playbooks and operational improvements.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

The Business Technology Solutions Associate Consultant will implement technology solutions, manage project teams, and drive R&D solutions addressing business challenges.

Lead the design and implementation of enterprise-scale Knowledge Graphs and Semantic AI solutions, integrating graph intelligence and Generative AI. Manage cross-functional teams in data architecture and governance.

Manage IT project planning and delivery using Agile methodology, lead large projects, oversee technical operations, and communicate effectively with stakeholders.

Serve as the primary technical contact for customers to design, architect, and optimize LogicMonitor solutions. Lead POCs, troubleshoot complex issues, deliver trainings and demos, advise on best practices, and relay customer feedback to product engineering to drive platform adoption and success.

Own accounting integration discovery, design, configuration, testing, and validation between BuildOps and customers' accounting systems. Lead discovery with finance teams, define mappings and integration logic, execute test/reconciliation plans, troubleshoot discrepancies, document solutions, and hand off stable integrations to Customer Success and Product/Engineering.

As an Install Base Account Executive, you will manage and grow relationships with existing clients, focusing on upselling, renewals, and ensuring customer satisfaction. You will leverage communication and account management skills to drive revenue and product adoption, becoming an integral part of the sales strategy.

Lead discovery, design, configuration, testing, and validation of accounting integrations between BuildOps and customers' ERPs. Map GL/accounts/entities, build and execute test plans for AP/AR/POs/payments, reconcile data, troubleshoot discrepancies, document solutions, and advise customers on best practices to ensure scalable, accurate end-to-end syncs.

Sell UL testing, inspection, and certification (TIC) products and services by managing the full sales cycle, developing pipelines, qualifying new logo prospects, supporting account planning, and coordinating technical resources to ensure seamless implementation and renewals.

Build and maintain backend services, microservices, and high-throughput streaming/data pipelines using Python, Java, SQL, Kafka, and Azure. Design, deploy, and integrate AI/ML solutions and LLMs into cloud-native architectures. Collaborate with cross-functional teams, participate in code reviews, and help automate development and deployment tasks.

Underwrite and manage a portfolio of small-to-mid commercial surety accounts, perform financial and risk analysis, negotiate terms to maximize profitability, build relationships with agents and brokers, monitor account financial health, identify cross-sell opportunities, mentor junior staff, and handle underwriting workflows and special projects.

Join MongoDB's Query Execution team to improve the database's core execution engine, build high-performance query features, and mentor team members. You will drive roadmap initiatives and ensure production-ready code for complex analytical workloads.

Lead MongoDB's global strategic events strategy, governance, and execution. Build and manage a distributed events team, drive AI-native operations, own multi-million-dollar budgets, partner with cross-functional stakeholders to generate pipeline and revenue, and shape flagship conferences, summits, and partner activations with measurable ROI.

The Senior Director, HR Business Partnering at MongoDB will lead HR strategies, talent management, and organizational design to drive business growth and culture. The role involves partnering with senior leaders, influencing decisions, and managing a global HRBP team.