Top IT Support & Helpdesk Jobs in Portland, OR

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Monitor systems and dashboards, identify and resolve issues, manage and escalate support tickets, conduct scheduled audits, and provide customer support through phone, email, and ticketing systems. The intern will collaborate with internal teams and external customers, support after-hours monitoring, and gain hands-on experience in real-time IT operations.

Supervise Help Desk and Systems Administration teams supporting a District Attorney’s Office. Lead staffing, coaching, service delivery, process improvement, incident resolution, project coordination, vendor relationships, budgeting, and technology asset management. Provide hands-on support for escalated technical issues, oversee equipment and software lifecycles, monitor service performance, and coordinate with County IT and partner agencies to maintain reliable and secure operations.

Leads organizational IT operations, infrastructure, systems administration, cybersecurity, help desk, and end-user support. Manages Windows and virtual environments, Microsoft 365, networks, firewalls, communications systems, backups, disaster recovery, and security controls. Oversees technology projects, vendors, procedures, risk management, and system reliability while hiring, developing, and supervising IT staff. Partners with business leaders to align technology strategy and implement scalable solutions.

Provides desktop and technical support to employees and guests, troubleshooting computers, peripherals, printers, networking, and software in a primarily Windows environment. Maintains hardware and software inventories, records, renewals, systems documentation, and server infrastructure. Assists with network administration, vendor coordination, technology research and purchasing, Tessitura support, and on-call coverage after training.

Provides Tier 1 technical support across multiple organizational locations through ticketing, phone, email, Teams, and in-person channels. Troubleshoots hardware, software, networking, printers, telecommunications, Microsoft 365, EHR systems, and peripherals; documents incidents and escalates complex issues. Performs onsite visits, workstation deployments, onboarding, equipment replacements, and office moves. Requires local travel, after-hours support, strong communication, and customer service skills.

Manage daily helpdesk operations and service delivery for managed-services customers. Monitor and route support requests, provide technical escalation, ensure timely issue resolution, track performance through KPIs, and report recurring problems. Lead, coach, evaluate, and train helpdesk staff; document procedures and resolutions; update training materials; identify trends; collaborate with technicians, customers, technical account managers, and sales representatives; and improve customer support processes and experience.

Administer and support Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online, OneDrive, and tenant migrations. Automate administration, reporting, migrations, patching, and operational tasks with PowerShell. Monitor service health, troubleshoot tickets, document processes, support upgrades, and communicate status to customers and stakeholders while maintaining platform stability and availability.