Top IT Support & Helpdesk Jobs in Portland, OR

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Manage and operate the IT helpdesk for managed services customers: monitor and respond to tickets, mentor and train staff, act as technical escalation, document procedures, develop and track KPIs, report recurring issues, and ensure timely, high-quality customer support.

Provide in-person end-user computing support across Portland-area sites, triage and escalate service desk incidents, administer AD and mobile device management, maintain IT asset inventory, support infrastructure/application/security projects, and provide on-call virtual and executive-level support.

Administer and maintain IBM i / IBM Power Systems across production, development, and DR. Manage backups (BRMS), DR replication, PTFs, job scheduling, performance tuning, capacity planning, and third-party integrations while collaborating with IT teams and supporting documentation and cross-training.

Support delivery and deployment of technology solutions for enterprise clients: monitor platforms, troubleshoot issues, assist sales with technical requirements, configure integrations (SSO/APIs), document setups, run demos and trainings, and collaborate cross-functionally to improve product usability.

Provide frontline desktop support for PCs, peripherals, Microsoft-published apps, Windows, Linux, Google and AWS environments. Manage help desk tickets, user accounts, software licensing, hardware/software diagnostics, basic server and network troubleshooting, and coordinate vendor support and escalations.

Provide onsite help-desk support including moving and installing desktop computers, peripherals, printers, and telephones during an office remodel. Perform basic installation and troubleshooting of hardware and peripherals, and lift/move equipment with reasonable accommodation.

Assemble, configure, and debug PC hardware platforms in a lab environment. Install and test OSes (Windows 2000/XP, Linux, NetWare), run predefined software tests, record setups/results, rewire lab configurations, and assist with machine placement.

Lead IT strategy and operations across two semiconductor manufacturing sites, overseeing infrastructure, cybersecurity, enterprise applications (ERP/MES/QMS/CRM), data governance, analytics, digital transformation, vendor and project management to improve throughput, quality, and operational resilience.

Lead and develop a 24/7 National Help Desk delivering tier-one support; manage SLAs, incident management, staffing, training, and reporting; drive adoption of AI, automation, and modern service management technologies to improve service delivery and operational performance.