Top IT Support & Helpdesk Jobs in Portland, OR

Provides hands-on onsite desktop and field support across office and factory environments. Performs break/fix, deployments, escalations, incident management, major-incident root-cause analysis, ticket assignment, and issue prevention. Supports laptops, rugged devices, printers, scanners, and conference room A/V equipment. Uses ITSM tools, IT Shop, SCCM, and Nexthink while troubleshooting Windows systems and basic network issues. Maintains SOPs, runbooks, and knowledge articles.

Provide technical support for Spectrum ERP software, resolve complex customer issues, explain solutions clearly, create knowledge-base documentation, and track cases in Salesforce. The role applies troubleshooting, accounting and business knowledge, and emerging AI tools to improve customer service and operational efficiency. It is an on-site position in Portland, Oregon, or Knoxville, Tennessee, with no travel required.

Manage and oversee the IT Help Desk team, supervise four desktop/helpdesk staff, handle procurement and deployment, vendor management, inventory, troubleshooting of hardware/software/connectivity, set up new employee workstations, and provide executive remote employee support.

Administer and troubleshoot Windows Server 2012, SLES/RHEL Linux, and VMware ESX environments. Configure and maintain 1Gb/10Gb LANs and Layer 2/3 Ethernet devices. Support PC and server architecture, perform setup, configuration, and network troubleshooting. Collaborate with team; requires 3-5 years of applicable experience.

Lead technical support strategy and operations: hire, train, and manage support teams; design processes to ensure efficient problem resolution and high product support quality.

Resolve escalated technical issues across remote and onsite client environments, triage scope, perform infrastructure-level troubleshooting (M365, networking, macOS), support generative AI platforms, travel to LA-area client sites for deployments and hands-on fixes, document solutions, and maintain strong client relationships.

Support delivery and deployment of technology solutions for enterprise clients: monitor platforms, troubleshoot issues, assist sales with technical requirements, configure integrations (SSO/APIs), document setups, run demos and trainings, and collaborate cross-functionally to improve product usability.

Provide onsite help-desk support including moving and installing desktop computers, peripherals, printers, and telephones during an office remodel. Perform basic installation and troubleshooting of hardware and peripherals, and lift/move equipment with reasonable accommodation.

Assemble, configure, and debug PC hardware platforms in a lab environment. Install and test OSes (Windows 2000/XP, Linux, NetWare), run predefined software tests, record setups/results, rewire lab configurations, and assist with machine placement.

Provide multi-channel Tier 2 software support for A-dec SaaS and connected products: diagnose connectivity and API issues, assist onboarding, support releases, maintain knowledge base, liaise with product and sales, and educate dealer partners and internal teams.