Top IT Support & Helpdesk Jobs in Portland, OR

Provide multi-channel Tier 2 software support for A-dec SaaS and connected products: diagnose connectivity and API issues, assist onboarding, support releases, maintain knowledge base, liaise with product and sales, and educate dealer partners and internal teams.

Provide Level 2 TAC support resolving mid-level systems and network issues: Active Directory and Microsoft 365, GPOs, VPN, VMware, Exchange, SAN/storage, basic firewall administration, MFA, Azure subscriptions, backup/replication, spam filtering, wireless and on-site equipment installs while following SOPs and delivering strong customer service.

Provide Level 2 database and data loader support for automated manufacturing: troubleshoot database systems, maintain data integration processes, manage monitoring/alerting, resolve incidents, support end-users, and follow ITIL/Agile practices in a 24x7, 12-hour shift environment.

Provide phone, chat, and written technical support for a SaaS archive product; diagnose, troubleshoot, and resolve customer issues, manage cases in Salesforce, follow SLAs, escalate complex problems, collaborate cross-functionally, capture knowledge using KCS, and create/update user documentation and training materials.

Manage worldwide operational health for handler and server platform technical support: own L1-L4 escalation governance, drive TSE utilization and self-sufficiency, lead hiring and certification, co-manage supplier relationships, apply AI-assisted tooling to scale the bench, engage executives and customers, and support multi-region field operations with ~25-30% travel.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide Level 2 network monitoring, advanced troubleshooting, and incident remediation in a 24x7 NOC. Support routers, switches, firewalls, VPNs, and load balancers; own Level 2 tickets, document root causes, produce operational reports, update network documentation, and create runbooks for Level 1 analysts. Work rotating shifts and support export-control eligibility requirements.

Provide Level 2 systems administration and network monitoring for development, test, and production servers. Install, upgrade, and license software; troubleshoot host and network issues; perform daily system monitoring, reporting, and record-keeping; recommend and implement solutions; and create user documentation and training materials.

Provide Level 2 Linux/Unix systems administration in a 24×7 NOC: troubleshoot OS/service/connectivity issues, perform patching/reimaging, manage packages, own incident remediation, monitor systems, produce reports, maintain documentation, and train Level 1 analysts.

Provide remote Atlassian administration for multiple clients: configure Jira/Confluence/Service Desk, respond to service desk requests, automate processes, create projects, configure workflows and permissions, advise customers on best practices, record work/time, and follow security protocols.

Provide first-line support for credit union clients using core banking platforms, troubleshoot member data and transaction issues, document tickets, escalate complex problems, assist with installations/updates, maintain documentation, and deliver user training and exceptional client service.

Lead a global IT support team, drive AI-first ITSM transformation (ServiceNow->Atomicwork), own ITSM processes and SLA governance, partner on JML/identity automation with Platform Engineering, manage vendors, run cross-functional programs, develop regional specialists, and participate in on-call escalations. Position requires East Coast timezone alignment and ~25% international travel.