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Top IT Support & Helpdesk Jobs in Portland, OR
Cloud • Hardware • Software • Database
Provide expert remote DBA services for MariaDB SkySQL customers: monitor databases, troubleshoot and resolve issues, optimize queries and architectures, configure backups and recoveries, automate DBA tasks, perform health checks, support on-call SLAs, manage cloud deployments, contribute to tooling and community, and provide scheduled shift coverage including nights/weekends and occasional international travel.
Top Skills:
Backup UtilitiesBashCloudClustrixColumnstoreContainersDatabase ProxyingDockerGalera ClusterGoKubernetesLinuxMariadbMariadb BackupMariadb MonitoringMaxscaleMongoDBMs Sql ServerMydumperMySQLMysqldumpOraclePerconaPostgresPythonRds/AuroraSkysqlSQLSshVirtualboxVMwareWindowsXenXtrabackup
Agency • HR Tech • Information Technology • Professional Services
Manage and supervise remote helpdesk personnel supporting DAI financial/Oracle ERP users for DoD customers. Coordinate staffing, training, scheduling, and liaise with government leads to ensure effective support coverage and system integration.
Top Skills:
AgileAi ToolsBudget To ReportCost AccountingDai ModulesItilOasOracle Federal FinancialsOracle FinancialsOracle Time And LaborOrder To CashProcure To PayReporting Tools
Artificial Intelligence • Generative AI
Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.
Top Skills:
Ai-Native WorkflowsCursorDashboardsInternal ToolsLabels/TaxonomiesQueue ConfigurationRouting WorkflowsSlack WorkflowsTicketing Platforms
Agency • Information Technology
Lead and mentor a POS support team to ensure installation, configuration, maintenance, and high performance of POS systems. Act as escalation point for technical issues, collaborate cross-functionally, manage vendor relationships, create training, monitor performance metrics, and implement system improvements.
Top Skills:
AndroidiOSPos Systems
HR Tech • Software
Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations and configurations, resolve tickets end-to-end, communicate clearly with varied audiences, escalate appropriately, and contribute to projects that improve support workflows and automation. Participate in a rotating schedule requiring one weekend day.
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Healthtech • Software • Telehealth
Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.
Top Skills:
EmriOSIpadIphoneJIRAmacOSZen
eCommerce • Machine Learning
Provide L2/L3 technical and product support to enterprise customers for a customizable Loan Origination System. Investigate logs and configurations, reproduce issues, triage to Product and Engineering, document Help Center content, and advocate product/process improvements. Participate in occasional after-hours incident coverage and biannual offsites.
Top Skills:
APIsJSONXMLZendesk
Information Technology • Software
Provide advanced HPC customer support for DoD supercomputing centers: install, configure, and verify user-requested applications; assist users compiling, debugging, and running codes; manage build environments, containers, and libraries; identify existing software solutions; and develop SOPs and ticket-routing workflows between support tiers and vendors.
Top Skills:
CmakeMpiPbs ProSlurmSoftware ContainersSpack
Software
Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.
Top Skills:
Nokia ProductsOptical Systems
Information Technology • Security • Consulting • Cybersecurity
Provide help-desk support and incident management for the Success data conversion project: diagnose software issues, document and prioritize incidents in JIRA, coordinate with DHS program and technical staff, identify root causes, and support system enhancements.
Top Skills:
AdabasData Quality ToolsJIRALinuxMainframeSQL ServerWindowsWindows Pc Hardware
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Top Companies in Portland, OR Hiring Operations & Support Roles
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