Top IT Support & Helpdesk Jobs in Portland, OR

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide remote technical support for Dealer.com customers: handle escalated requests, troubleshoot website/hardware/software/user access issues, train customers, document cases, follow up, and coordinate with internal teams to resolve complex problems.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Maintain and support Azure-based infrastructure: install, configure, and upgrade servers and networking; manage Azure security, VMs, Remote Desktop, and Windows VDI; automate tasks with scripting; perform patch management and troubleshooting; create and review technical documentation; and mentor junior staff.

Provide hands-on end-user technical support for hardware, software, peripherals, and enterprise applications (M365, SharePoint, case management). Manage device imaging, deployment, inventory, user accounts, access, and security tools (MFA, encryption, antivirus). Create documentation, support onboarding, participate in projects, assist vendors, and occasionally travel to field offices. Lift/move IT equipment up to 50 lbs and work outside normal hours for emergencies.

Monitor and manage mainframe MVS/LPAR operations and network activity to ensure batch and CICS availability; create and resolve incidents in ServiceNow; support releases, testing, hardware upgrades, scheduling (CA7), perform JCL overrides, maintain documentation, and escalate issues to meet SLAs.