Top Operations & Support Jobs in Portland, OR

Own and prioritize knowledge creation, enforce training completion, and run QA for the support organization. Define SLAs and QA rubrics, track metrics and dashboards, partner with Support, AI, and Product to align KB, training, and QA, and ensure QA findings drive coaching and knowledge updates. Serve as the Knowledge & Quality advisor for AI integrations and establish consistent, actionable QA and training practices.

Support Bswift implementations and ongoing client support by managing data imports/exports, payroll/carrier files, EDI feeds, and transaction analysis. Troubleshoot production issues, perform audits, ensure system accuracy, train client HR partners, liaise with third parties, and recommend process improvements to reduce errors and improve quality control.

Provide Tier 1 IT support and Microsoft 365 administration for healthcare staff: onboard hardware, configure Intune/Entra ID, manage device compliance and BitLocker recovery, troubleshoot VPN/VDI, resolve tickets, and recommend process improvements while maintaining HIPAA confidentiality.

Serve as first point of contact via phone, chat, email, and portal to troubleshoot and resolve customer issues. Maintain case records, prioritize by SLA/severity, identify workarounds, and meet monthly customer satisfaction goals.

Provide operational and administrative support for clinical applications (Imaging, PCS, Ultrasound), handle incoming requests, manage onboarding/offboarding, maintain processes and metrics, support customer communications, and drive improvements in operations and customer experience.

Support internal operations and people teams by managing system and data integrity, provisioning user accounts, coordinating onboarding and training, maintaining LMS content and branding consistency, documenting processes, and supporting ad hoc operational projects to improve efficiency.

The Senior Claims Examiner manages complex insurance claims, analyzes coverage, evaluates liabilities, and provides excellent service while collaborating with clients and partners.

Lead strategic allocation and optimization of internal talent across technical, PM, engineering, and operations teams. Maintain skills inventory, forecast demand, champion internal mobility, manage vendor/contractor relationships, produce utilization and forecasting reports, and advise leadership on resourcing decisions and cost optimization.

Perform high-volume document digitization using professional scanners and imaging software. Prepare, sort, and scan physical files; remove staples and reassemble documents; perform indexing and quality control; maintain production tracking, documentation, and workplace organization to ensure accuracy and data integrity.

Prepare, sort, and de-staple physical records; operate scanning equipment to produce high-quality digital images; follow production procedures and tracking documentation; maintain a clean, secure imaging environment; meet production rates and quality standards; lift and move boxes up to 40 lbs and work overtime or weekends as needed.

Supervise daily records center operations and lead a team by recruiting, training, coaching, and managing payroll and performance. Monitor workflows and KPIs, implement process improvements, ensure compliance with safety and company policies, and drive productivity and quality. On-site role requiring local residency.

Provide Tier 2/3 IT support and escalations, architect and automate internal IT systems (especially macOS), manage MDM/RMM and identity systems, handle procurement and asset management, document processes, and optimize IT operations using scripting and AI-driven automation.

As a Clinical Project Manager II, you will oversee execution and delivery of clinical studies, manage vendor activities, and track project progress, focusing on oncology and hematology trials.