Top Operations & Support Jobs in Portland, OR

Provide primary IT support across engineering, manufacturing, and field teams. Troubleshoot hardware, software, networks, performance issues, and outages; manage system deployments, configurations, user access, and permissions; and maintain detailed documentation. Support Windows, macOS, Linux, Office 365, Google Workspace, Jira ITSM, Slack, and core networking services. The role is Oregon-based remote with occasional on-site warehouse work and travel to Utah.

Provide technical support for Spectrum ERP software, resolve complex customer issues, explain solutions clearly, create knowledge-base documentation, and track cases in Salesforce. The role applies troubleshooting, accounting and business knowledge, and emerging AI tools to improve customer service and operational efficiency. It is an on-site position in Portland, Oregon, or Knoxville, Tennessee, with no travel required.

Provides confidential administrative and operational support to senior executives, including complex calendar management, meeting and travel coordination, document preparation, correspondence, expense reporting, records maintenance, stakeholder communication, event coordination, and special projects. Requires discretion, sound judgment, strong organization, adaptability, and proficiency with Microsoft Office and Microsoft 365 applications.

Support, configure, and maintain provider reimbursement systems: gather and define requirements, design functional solutions, perform unit/UAT/regression testing, write SQL reports and queries, troubleshoot sustainment issues, liaise between business and technology, and lead process improvements and junior analysts.

Manage and resolve general liability claims end-to-end: investigate coverage and liability, communicate with stakeholders, evaluate and negotiate settlements, reserve and document files, escalate complex or suspected fraud matters, and coordinate with internal teams to ensure regulatory-compliant, customer-focused claim outcomes.

Supports daily office operations as the primary visitor contact, managing front-desk services, calls, mail, conference rooms, supplies, shared resources, announcements, and office communications. Provides clerical, event, document-conversion, and data-entry support; assists with emergency evacuation procedures, training, and process-improvement initiatives. Maintains compliance with cGMP and quality requirements while collaborating with employees, leadership, and internal committees.

Provide technical account support for customer downgrades, cancellations, and backend teardowns. Triage and resolve cases, document in Salesforce and Confluence, coordinate with Engineering via Jira and Slack, mentor colleagues, and handle inbound calls and support cases while following policies to prevent service disruptions.

Supports senior executives by managing complex calendars, communications, travel, meetings, expense reports, action items, presentations, and special projects. Coordinates across time zones and executive assistants, handles sensitive information, tracks priorities, and improves administrative workflows. The role requires strong organization, discretion, writing, proofreading, technology skills, and the ability to adapt to shifting priorities in a hybrid office environment.

Provides technical support for software applications, troubleshoots and resolves user issues, manages access and support tickets, performs root cause analysis and application testing, and collaborates with IT teams, vendors, and business stakeholders. The role also supports enhancements, develops reports and workflows, improves support processes, and assists with user training. Occasional night and weekend availability is required.

Manage and oversee the IT Help Desk team, supervise four desktop/helpdesk staff, handle procurement and deployment, vendor management, inventory, troubleshooting of hardware/software/connectivity, set up new employee workstations, and provide executive remote employee support.