Top Senior Customer Success Jobs in Portland, ME

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Own relationships for 40–50 mid-market GovCon accounts to drive adoption and value from an AI-driven proposal platform. Execute value plans, deliver business reviews, monitor account health, surface risks, enable expansions, train users, partner with Account Managers, and translate customer feedback into product input.

Lead strategic account management for public sector healthcare clients to drive retention, revenue growth, adoption, and expansion. Serve as primary executive contact, manage renewals and procurement cycles, run business reviews, identify new use cases, coordinate cross-functional teams, and track outcomes to mitigate risk and maximize client value.

Lead and develop a team of commercial Customer Success Managers for the East Region, drive onboarding, adoption, retention and expansion, define CS methodology and KPIs, partner cross-functionally with Sales/Product/Revenue teams, create enablement programs, and execute upmarket GRC strategy.

Own a $5M–$6M ARR book (35–45 mid-market and enterprise accounts), driving end-to-end implementation, utilization, renewals, and expansion. Build strategic partnerships with People and L&D leaders, run executive reviews, surface expansion signals, advocate cross-functionally, and document scalable playbooks to improve processes and outcomes.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Manage end-to-end delivery of Google Nest energy partnership programs, ensuring account health, driving upsell and revenue expansion, coordinating cross-functional teams, running promotional campaigns and account plans, forecasting operations and finances, and representing the company at industry events to grow marketplace adoption.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Manage a portfolio of advertising clients for Quora, provide strategic guidance to scale revenue, troubleshoot campaign delivery, optimize performance campaigns, conduct business reviews and check-ins, translate analytics into actionable insights, and share best practices internally and externally.

Lead post-sales experience for enterprise customers: onboarding, renewals, upsells, and strategic account management. Act as trusted advisor, drive product adoption and value realization, coordinate cross-functional teams, resolve account issues, and use data to inform customer strategy and growth.

Lead a portfolio of 45–55 mid-market accounts to drive adoption, retention, and expansion. Build multi-quarter success plans, run QBRs and executive briefings, negotiate renewals, forecast retention and expansion, manage escalations independently, advocate customer feedback to Product, and integrate AI/LLM automation to scale operations.

Lead and coach a team of senior Customer Success Managers for North America Enterprise. Protect and grow enterprise revenue by driving retention, reducing churn, and uncovering expansion. Build playbooks and proactive intervention strategies, use data to forecast risks and optimize portfolios, and act as executive escalation and cross-functional partner to ensure successful customer journeys and renewals.

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Own the full post-sale lifecycle for a portfolio of enterprise network customers: drive adoption, define success metrics, run QBRs/EBRs, manage renewals and expansions, log activity in Salesforce, and act as the customer advocate internally to ensure retention and growth.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage a portfolio (~30) of customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across buyer levels, assess customer health and churn risk, enable customers on the product, oversee delivery projects, and continuously improve tools and processes to drive adoption and success.

The Customer Success Business Partner will drive customer adoption, retention, and expansion by managing enterprise accounts, leading reviews, and ensuring value realization from Lyric's platform.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

Manage a portfolio of investment and wealth management customers to accelerate time-to-value, drive product adoption, and retain/expand revenue. Coordinate onboarding, execute account plans, run trainings/workshops, surface product feedback, and partner cross-functionally to remove adoption barriers. Use AI-enabled tools and CS platforms to monitor customer health, scale outcomes, and contribute to process improvements while supporting up to 25% domestic travel.