Top Customer Success & Experience Jobs in Pittsburgh, PA

Own onboarding and adoption for PE-backed customers, improve FP&A setups using Aleph, build trusted partnerships, monitor usage to drive adoption, and surface customer feedback to product and engineering.

Guide clients in technical implementation of AI-driven solutions, managing integration, onboarding, and go-live processes while ensuring project success.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

Lead technical onboarding for new customers: run kickoff calls, configure integrations (DMS and schedulers), process historical data, troubleshoot scheduling issues, run tests, launch rooftops, document setups, and hand off to Customer Success within a few days to three weeks.

Customer-facing engineer who owns technical success from proof-of-concept to production: installs and operates OpenHands on customer infrastructure, builds integrations and agentic use cases, debugs Kubernetes/containers/networking/CI-CD, runs onboarding and workshops, and feeds product teams with field-driven improvements, demos, and docs.

Provide onsite and virtual training and coaching for athenaNet during client go-live periods, deliver classroom and one-on-one sessions, execute contracted training deliverables, manage heavy travel and logistics, and support client adoption and workflow optimization.

Manage client retention and minimize churn by ensuring customers realize product value. Drive expansion within accounts, run strategic reviews and demos, build long-term relationships, improve account management processes, and manage a large portfolio. Remote U.S. role with up to 20% travel.

Serve as the technical point of contact for enterprise HR customers: manage API integrations, data ingestion (HRIS), SQL validation, log and error diagnosis, and drive full lifecycle account outcomes including renewals, expansions, adoption, and product feedback to inform roadmap prioritization.

Lead enterprise customer success to drive land-and-expand growth, zero churn renewals, and customer-driven product priorities. Build onboarding playbooks, health scoring, executive relationships, reference programs, and measurable expansion outcomes while partnering with GTM and product leadership.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.