Top Customer Success & Experience Jobs in Pittsburgh, PA

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Manage the full lifecycle of strategic telehealth partners: lead implementation, drive patient and provider adoption, develop success plans and KPIs, act as primary client contact, coordinate cross-functional teams, present data-driven business reviews, and identify growth opportunities.

The AI-Enhanced Virtual Assistant will support AI integration, administrative tasks, communication management, project coordination, and client interaction to enhance operational efficiency.

The Account Manager will oversee SEO and content projects, analyze digital marketing campaigns, and manage client deliverables while driving growth initiatives.

Lead Developer Relations by enhancing community engagement, organizing events, creating content, and collaborating with tech partners to promote Factory's technology.

Join the LastPass Talent Community to be contacted when job opportunities match your skills and interests. Roles include technical, creative, and strategic positions.

The Client Success Team at Modern Health supports employer relationships to drive product adoption and engagement, focusing on client retention and growth through strategic consultation.

Join the Specialisterne Talent Community for neurodivergent job seekers, offering resources like skill-building and workshops for employment search support.

Own and grow strategic national self-funded employer relationships post-implementation; serve as executive-level trusted advisor; lead renewals, performance reviews, and expansion opportunities; coordinate cross-functional teams to ensure high-touch service delivery; produce data-driven insights and customized reporting; mitigate retention risks and resolve high-stakes issues; represent Centivo in sales pursuits and contribute client-informed product strategy.

The Customer Support Specialist will manage customer support inquiries, resolve issues, process refunds, and provide feedback to improve products.