Top Customer Success & Experience Jobs in Pittsburgh, PA

Serve as the primary day-to-day client contact for benefits administration clients, manage client communications, training, documentation, and annual enrollment activities. Coordinate internal teams, drive service quality improvements, support sales activities, and provide consultative guidance on product updates and system functionality to ensure client satisfaction.

Manage technical onboarding and migrations for brand partners on the LTK platform and affiliate networks. Troubleshoot semi-technical issues, verify financial transactions, educate stakeholders, monitor program settings, create documentation, and collaborate cross-functionally to improve processes and client satisfaction.

Lead and build a Customer Success organization focused on retention, GRR/NRR, renewals, expansion, and customer health. Recruit and coach CSMs, implement health scoring, playbooks, KPIs, and forecasting, partner with Sales/Product/Engineering/Support, and use AI and automation to scale processes and drive long-term customer value.

Lead and build the Customer Success function for enterprise value-based care customers. Drive customer satisfaction, retention, expansion, and usage growth by defining processes, KPIs, and cross-functional initiatives; manage enterprise relationships, identify upsell opportunities, and own revenue growth while cultivating customer advocates.

Manage a portfolio of customer onboarding projects for Qualio, design and execute onboarding plans, communicate with customers and internal teams, educate customers on product best practices, track risks/issues, and ensure smooth handoffs to Sales and CSMs.

Lead strategic and tactical client relationship management across multi-million dollar healthcare engagements. Serve as primary client partner, coordinating internal teams to deliver user-centric design and web solutions, manage financials, quality, and team motivation, and set client expectations to drive measurable results.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Manage a portfolio of customers using Reunion PWA to ensure prevailing wage and apprenticeship compliance. Deliver audited reports, build scalable data collection processes, lead onboarding and training, represent customer needs to product and engineering, and drive adoption, retention, and growth through technical guidance and compliance expertise.

Manage LiteLLM's top accounts as the technical lead, regularly communicate with developer customers, resolve issues and feature requests, prevent churn, drive product adoption and surface roadmap opportunities to product teams.

Lead financial performance, retention, and growth for assigned enterprise accounts. Build executive relationships, drive expansion and stabilization strategies, run QBRs/ABRs, coordinate cross-functional delivery, monitor performance, mitigate risks, and maintain account records in Salesforce to ensure operational excellence and client satisfaction.