Top Customer Success & Experience Jobs in Pittsburgh, PA

Serve as primary project manager for multiple Higher Logic implementations: plan and execute deliverables, train users (web or on-site), coordinate internal teams to resolve technical issues, gather client feedback, drive adoption, and ensure customer satisfaction.

Own and grow strategic health system accounts by driving retention, expansion, and measurable outcomes; lead renewals and negotiations; build multi-stakeholder relationships; translate client feedback to product and pricing; partner with implementation and product teams; forecast and report; represent company at client sites and events (~50% travel).

Lead and operationalize a multi-year Customer Success transformation across five pillars: Salesforce CRM implementation, AI-human hybrid service delivery, global account management unification, onboarding optimization, and team upskilling. Drive adoption through readiness assessments, training, stakeholder engagement, change coaching, and performance metrics to improve retention, activation, and revenue outcomes.

Serve as a strategic partner to customers to drive adoption of Dennemeyer solutions, maximize value, identify growth and retention opportunities, coordinate cross-functional efforts, champion voice of the customer, analyze metrics (NPS, adoption, churn risk), and deliver measurable outcomes supporting upsell and account expansion.

Manage a portfolio of wellness studio Partners across chat, email, and Zoom; resolve operational issues, proactively improve studio outcomes, visit studios 2–3 days weekly in Austin, act as a virtual studio manager when needed, and advocate partner feedback to Product and Engineering.

Provide first-line support to veterinarians, hospitals, and technicians via email, LiveChat, and phone. Troubleshoot issues, document tickets in HubSpot, coordinate escalations with BD/AMs and other teams, assist with call-outs and payment reconciliation, and help improve support processes and documentation.

Provide frontline support for AgencyBloc's SaaS products via phone, email, chat, and video. Troubleshoot issues, deliver brief training, drive product adoption, meet client satisfaction metrics, and collaborate with internal teams to resolve client concerns and improve processes.

The ABA Regional Operations Manager will drive operational excellence, support providers in scaling ABA practices, and improve profitability by analyzing performance metrics and developing growth strategies. Responsibilities include project management, provider communication, and overseeing customer experience operations.

Manage a portfolio of commercial customers to drive retention, renewals, expansions, adoption, and value realization. Build territory strategies, forecast renewals, mitigate account risk, multi-thread with stakeholders, coordinate onboarding, troubleshoot basic technical issues, and maintain accurate data in Outreach and Salesforce.

Own a portfolio of program clients, driving onboarding, activation, engagement, adoption, retention, and renewals. Provide 1:1 strategic advising, develop data-driven success plans, deliver webinars, advocate nonprofit needs internally, and partner with Product, Marketing, and Sales to improve outcomes.