Top Customer Success & Experience Jobs in Pittsburgh, PA

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Owns customer retention and expansion across a portfolio of accounts. The Renewals Manager engages customers before renewal, drives value-based conversations, analyzes usage and health data, identifies churn and expansion opportunities, and coordinates renewal execution across Sales, Finance, and Legal. The role also develops scalable engagement frameworks, presents pipeline insights to leadership, and partners with Account Executives and technical customer success teams in a B2B technology environment.

Manage day-to-day relationships with credit union partners, resolve product questions, support onboarding, drive platform adoption, deliver staff training, and conduct business reviews. Track referrals, engagement, and utilization to identify opportunities and inform internal teams. Build scalable enablement materials, playbooks, and AI-first workflows while collaborating with operations, product, marketing, and insurance agents.

Manage enterprise customer relationships throughout onboarding, adoption, renewal, and growth. Provide training, business reviews, success planning, ROI reporting, and escalation resolution while monitoring customer health and advocating for customer needs internally. Partner with sales, product, engineering, marketing, and support teams to improve retention and identify expansion opportunities. Serve as a subject matter expert on conversational and generative AI capabilities, integrations, APIs, and platform best practices.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

Leads strategic Fortune 500 client accounts across the full customer lifecycle, including adoption, retention, renewals, revenue growth, and executive relationship management. Partners with product teams to influence roadmap decisions and champion new offerings. Requires enterprise customer success or account management experience, employer healthcare expertise, strong communication, strategic thinking, and fluency with AI tools. Travel up to 40% is required.

Manage and grow a portfolio of Eventeny clients by driving retention, renewals, expansion, and successful platform adoption. Responsibilities include account planning, health metric analysis, renewal forecasting, contract negotiation, upselling, cross-selling, customer communication, and maintaining account records. The role partners with Customer Operations, supports customer events and presentations, and serves as a trusted advisor to clients.

Provides technical leadership for enterprise Adobe Journey Optimizer implementations, integrations, migrations, deployments, troubleshooting, and production validation. Serves as the technical liaison among customers, partners, Adobe Customer Success, and Product Engineering. Investigates issues using logs, APIs, payloads, diagnostics, and configuration; identifies risks and edge cases; leads escalations, environment changes, feature rollouts, and stabilization while communicating findings to technical and executive stakeholders.

Found and operate a scalable enterprise account management motion across hundreds of accounts. Use agentic workflows to assess customer health, prioritize outreach, drive adoption, realize value, support retention and expansion, identify whitespace, and develop reusable playbooks. The role combines customer success, account relationship management, AI adoption, and operational design in a high-velocity environment.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.