Top Customer Success & Experience Jobs in Pittsburgh, PA

Leads and scales Reltio’s global Customer Success organization, owning retention, adoption, expansion, advocacy, and customer value realization. Develops customer segmentation, journey maps, playbooks, success metrics, and executive engagement programs. Partners with Product, Engineering, Marketing, Sales, and customers to operationalize Reltio as a mission-critical enterprise data platform supporting analytics and AI use cases. Builds high-performing teams, improves onboarding and development, and drives measurable business outcomes across complex, regulated industries.

Leads the strategy and outcomes for the SMB customer segment, owning adoption, retention, expansion, and scalable customer success programs. Oversees digital-first engagement across onboarding, adoption, renewal, and expansion; builds and develops the SMB customer success team; establishes coverage models, capacity planning, and efficiency targets; and partners with Sales, Marketing, Product, Education, and Operations to improve customer outcomes using data, automation, and usage signals.

Owns the design, documentation, launch, and continuous improvement of post-sale customer journeys and experience programs. The role uses customer metrics such as NPS, effort, retention, expansion, and adoption to improve customer success, time to value, and revenue retention. Responsibilities include cross-functional collaboration, customer advocacy, change management, journey mapping, workflow integration, stakeholder alignment, and program measurement across varied customer segments.

Provides client-facing technical support for enterprise SaaS applications through case ownership, structured troubleshooting, data analysis, platform configuration, and clear communication. Investigates issues using SQL and scripting or markup languages, resolves Tier 1 or Tier 2 cases, escalates complex problems, documents findings, supports outage communications, and contributes to knowledge-sharing and continuous improvement.

Execute platform deployments for automotive dealerships, including store builds, DMS integrations, system validation, access troubleshooting, and post-live support. Coordinate with Development, Deployment, Training, IT, and vendors to resolve technical blockers, maintain documentation, update Jira tasks, meet SLAs, and improve implementation workflows through root-cause analysis and automation feedback.

Own a portfolio of customer accounts from onboarding through renewal and expansion. Provide technical enablement, troubleshoot Python SDK integrations, advise on AI/ML, LLM, MLOps, and agentic AI use cases, and help customers realize value from Comet. Partner with Sales, Product, Engineering, and Customer Engineering to manage account health, resolve challenges, identify growth opportunities, support renewals, and provide customer feedback for product improvements.

Leads and coaches customer success teams managing strategic Microsoft accounts. Drives customer adoption, retention, expansion, cross-sell and upsell opportunities, executive relationships, delivery programs, security-focused planning, customer success plans, and consumption portfolios. Oversees escalation management, delivery metrics, stakeholder alignment, and team performance while advising customers on Microsoft technology direction and business value.

Manages complex and strategic client accounts for a pharmacy benefits organization. Responsibilities include maintaining trusted customer relationships, coordinating internal teams and vendors, implementing benefit changes, resolving client issues, facilitating meetings, supporting operational execution, and advising on plan design. The role also mentors account managers, develops training materials and process documentation, and ensures client requirements are accurately and feasibly implemented.

Leads Komodo Health’s customer support organization, managing support professionals and improving issue resolution, triage, escalation, and containment. Partners with analytics, engineering, and product teams to resolve recurring technical, product, and healthcare data issues. Establishes KPIs, coaches globally distributed teams, manages offshore resources, and deploys AI-enabled intake and support workflows while shaping global support strategy.

Serve as a bilingual curriculum subject-matter expert to drive core adoption and support bilingual/dual-language implementations. Deliver presentations, advise field and district teams, monitor implementation health, and surface insights to product and leadership. Travel frequently across the Midwest to support schools and districts.