Top Customer Success & Experience Jobs in Pittsburgh, PA

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Lead onboarding for new clients in the tree care and landscaping vertical: configure systems, migrate data, run integrations, train users, monitor payments, identify upsell opportunities, update knowledge bases, and collaborate with Sales, Product, and Developers to ensure successful platform adoption.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Own a portfolio of high-value enterprise accounts as a trusted executive advisor. Lead retention, renewals, churn prevention, contract negotiations, business reviews, and expansion opportunities. Build C-suite relationships, coordinate cross-functional initiatives, provide customer insights for product strategy, and mentor customer success teammates. Manage complex account documentation and workflows using Salesforce and Gainsight.

Own a portfolio of complex mid-market SaaS accounts, serving as a trusted advisor to drive retention, expansion, adoption, and measurable business outcomes. Lead executive business reviews, identify churn risks, execute upsell and cross-sell strategies, troubleshoot integrations, resolve issues independently, and maintain rigorous process and SLA adherence using Salesforce and Gainsight.

Provides advanced technical support to VIP integration partners, troubleshooting APIs and integrations, managing service requests and cross-company projects, and triaging high-priority incidents within SLAs. Acts as a liaison among partners, support, engineering, product, and commercial teams. Supports API developers, drives bug fixes through engineering and agile processes, participates in on-call coverage, improves support processes, and helps ensure successful partner integrations, satisfaction, and retention.

Implement and support benefits-related software (low-to-moderate complexity) including configuration, testing, QA, troubleshooting, training, and customer communication. Collaborate with account teams, carriers, and vendors, and provide post-implementation support.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Lead strategy and success planning for strategic SaaS accounts, aligning customer goals, performance, adoption, retention, and growth. Advise clients on lifecycle marketing across SMS, email, and AI-powered channels; coordinate account, services, product, and technical teams; lead business reviews; translate insights into recommendations; manage forecasts, renewals, risks, and expansion opportunities; and build executive-level relationships.

Manage strategic relationships with large PBM clients, own renewals, drive retention, and ensure client satisfaction. Analyze pharmacy claims, rebates, and ROI data to recommend cost-containment strategies and present executive business reviews. Coordinate cross-functional teams, address escalations, communicate risks, support formulary and clinical program discussions, monitor industry trends, and mentor account management staff. Travel up to 25%.

Leads and scales Reltio’s global Customer Success organization, owning retention, adoption, expansion, advocacy, and customer value realization. Develops customer segmentation, journey maps, playbooks, success metrics, and executive engagement programs. Partners with Product, Engineering, Marketing, Sales, and customers to operationalize Reltio as a mission-critical enterprise data platform supporting analytics and AI use cases. Builds high-performing teams, improves onboarding and development, and drives measurable business outcomes across complex, regulated industries.

Leads the strategy and outcomes for the SMB customer segment, owning adoption, retention, expansion, and scalable customer success programs. Oversees digital-first engagement across onboarding, adoption, renewal, and expansion; builds and develops the SMB customer success team; establishes coverage models, capacity planning, and efficiency targets; and partners with Sales, Marketing, Product, Education, and Operations to improve customer outcomes using data, automation, and usage signals.