Top Customer Success & Experience Jobs in Pittsburgh, PA

Manage a moderate portfolio of post-implementation healthcare SaaS clients as primary contact to drive adoption, satisfaction, retention, and renewals. Conduct business reviews, monitor client health, resolve routine issues, surface upsell signals, and coordinate with Support, Product, and Sales. Maintain CRM records and escalate complex or strategic matters.

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.

Lead and build a Voice of the Customer program that captures, analyzes, and drives action on support feedback. Translate qualitative and quantitative insights into prioritized recommendations for Product, Engineering, and Safety. Design taxonomies and workflows, partner with analytics, present to leadership, and hire and grow a small team to close the loop on customer-impacting issues.

Pick up occasional childcare jobs through the NannyPod app. Choose your availability and set your own pay rates. Requires childcare experience and CPR certification.

Provide omnichannel post-sale customer support (phone, chat, text) handling high-volume low-complexity and lower-volume higher-complexity inquiries. May support distribution center walk-in service, liaise between customers and production/distribution, handle returns/repairs, follow standard procedures, and work with moderate supervision to resolve routine issues.

Customer-facing role that quantifies and communicates value from Accruent's SaaS solutions. Develops business cases, ROI/TCO analyses, and value-tracking frameworks; supports sales and executive conversations to drive retention, expansion, and advocacy. Collaborates with Sales, Services, Product, and Value Realization teams and enables value-based selling through templates, presentations, and EBR insights.

The Dynamic PC Support Technician provides customer support for desktops and laptops, performs troubleshooting, and ensures timely resolution of client issues.

This position involves training and placing candidates in QA and BA roles, focusing on those with OPT/CPT and various visa statuses.

Join Auto-Owners Insurance as a Catastrophe Claims Representative to investigate claims, determine coverage, and ensure timely payments. Frequent travel is required for on-site inspections during catastrophes.

Place outbound/inbound calls to existing stockholders to provide assistance, answer questions, and offer voting services for Annual/Special Shareholder Meetings. Fully remote, full-time, project-based role with computer-based training provided.