Top Customer Success & Experience Jobs in Pittsburgh, PA

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Conduct hands-on classroom instruction for mobile video technologies, deliver training both in-person and virtually, and ensure customer satisfaction through effective training materials and methods.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.

The Support Specialist will handle customer inquiries, triage issues, maintain high service levels, and collaborate with teams to enhance customer experience.

The role involves partnering with Global GSIs to create and enable services, providing technical leadership, and driving sales pipelines through strong relationship management and technical expertise.

The Account Manager will coordinate between sales and data teams, manage client requests, and support client deliverables in a data-driven advertising environment.

The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.

Lead a team of product specialists, focusing on technical sales strategy in alignment with enterprise client needs, while fostering relationships and refining processes for operational excellence.

The Engagement Manager oversees strategic relationships with BuildOps' largest clients, driving successful outcomes through complex program leadership and SaaS implementation.

As an Engagement Manager, you will build relationships, maximize customer satisfaction and retention, and lead technical projects for government organizations.