Top Customer Success & Experience Jobs in Pittsburgh, PA

Provide omnichannel post-sale customer support (phone, chat, text) handling high-volume low-complexity and lower-volume higher-complexity inquiries. May support distribution center walk-in service, liaise between customers and production/distribution, handle returns/repairs, follow standard procedures, and work with moderate supervision to resolve routine issues.

The Dynamic PC Support Technician provides customer support for desktops and laptops, performs troubleshooting, and ensures timely resolution of client issues.

Join Auto-Owners Insurance as a Catastrophe Claims Representative to investigate claims, determine coverage, and ensure timely payments. Frequent travel is required for on-site inspections during catastrophes.

This position involves training and placing candidates in QA and BA roles, focusing on those with OPT/CPT and various visa statuses.

Manage technical escalations, Jira queue health, and Zendesk tickets while troubleshooting WinCan software issues. Maintain demo and test environments, coordinate software bug escalations, support complex client implementations, and drive platform adoption across Support, Product, Delivery, and customer teams. The role requires strong technical communication, API and integration knowledge, SaaS familiarity, data modeling understanding, and occasional travel to customer locations.

Respond to product support questions from clients, analyze software issues, provide resolutions, and ensure high-quality client interactions. Mentor junior staff and drive process improvements for enhanced client satisfaction.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

As an Event Specialist, you will focus on driving sales through suggestive selling, providing excellent customer service, and conducting in-store cooking demonstrations. You'll work primarily on weekends, providing an opportunity for supplemental income.

Serve as the dedicated technical and operational partner for strategic pharmacy customers. Own day-to-day operational success, troubleshoot integrations and claims processing, coordinate cross-functional teams, maintain customer playbooks, lead operational reviews, recommend process improvements, and act as the voice of the customer to Product and Engineering.

Provide standard and ad hoc client reports, run routine reports and preliminary data analysis, participate in client meetings, shadow Client Relationship Managers, coordinate with internal teams to resolve basic client issues, and learn company services and systematic problem-solving processes to build strong client partnerships.