Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Install, configure, upgrade, maintain, and troubleshoot BizTalk Server 2009 environments (Dev/QA/Prod). Support application teams during code promotion and configuration changes, follow change/security processes, document work, and automate tasks with BTSTask and PowerShell.

Provide advanced product support for automated laser engraving and pin marking systems to external customers via phone, email, and case systems. Serve as first-level support, document and escalate complex cases, aim to close 90% of cases, maintain professional customer relations, ensure accurate, timely support, and travel occasionally for training or business needs. On-site in Cranberry Township, PA.

Lead production application support to ensure high availability and stability. Manage incident response, root cause remediation, monitoring/observability, release and change readiness, automation opportunities, capacity planning, and mentor support teams to improve resiliency and operational excellence.

Design, implement, and maintain server, network, and storage infrastructure. Troubleshoot and resolve complex infrastructure issues, perform preventive maintenance and backups, deploy/configure servers, storage, and network equipment, manage vulnerabilities, and support IT team to meet SLAs.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provide onsite IT support for up to ~200 end users: respond to calls and emails, diagnose and resolve PC hardware/software, LAN and voice network issues, install/upgrade components, perform proactive system monitoring, document and track incidents, train users, and participate in IT projects.

Provide installation, configuration, maintenance, training, and documentation for enterprise GIS systems. Support ArcGIS Enterprise and SDE databases, perform geoprocessing and ETL, automate tasks (Python), maintain web map services, monitor servers, collaborate with vendors and GIS staff, and deliver end-user training and technical support.

Provide first-line application support for Net Health software: troubleshoot issues, update dependencies, create and manage cases, handle inbound calls/emails, escalate to engineering, and participate in product training. Some evening, weekend, and holiday coverage required.

Provide desktop support by resolving help desk tickets, troubleshooting network issues, documenting processes, procuring supplies, and training junior team members.

The IT Manager will lead IT operations in the Pittsburgh office, overseeing networking, security systems, and local infrastructure while supporting office buildout and continuous operational optimization.