Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Supports internal users with hardware, software, network, printer, and scanner issues. Assists with onboarding, offboarding, device imaging, hardware customization, refreshes, decommissioning, shipping, asset management, troubleshooting documentation, and IT process improvement. Collaborates on special projects while providing customer support to onsite and remote employees.

Provide Tier I and Tier II enterprise IT support, manage tickets and incidents, deploy and refresh devices, build and provision servers, support Zoom Rooms and company events, and assist with onboarding and offboarding. The role requires desktop support expertise across macOS and Linux, networking and hardware troubleshooting, collaboration tools, configuration management, and strong communication across distributed teams.

Provides day-to-day technical support for employee hardware and software systems. Diagnoses and resolves user issues, escalates complex problems, and delivers timely solutions. Assists with hardware and software evaluations and recommends IT infrastructure upgrades. Works independently within established standards, improves support processes, shares best practices, and may coordinate daily objectives for junior team members.

Manages daily IT operations, infrastructure, security, end-user support, disaster recovery, compliance, vendors, and technology lifecycle management. Leads a two-person IT team, establishes help desk processes, oversees network and cloud platforms, supports SOC 2 and customer security reviews, and partners with leadership during company growth. The role requires hands-on administration across Windows, macOS, Linux, and virtualized environments, plus occasional travel between local facilities.

Supports and continuously improves the Salesforce Customer 360 and B2B Commerce platforms across the Americas. Responsibilities include incident resolution, data quality management, platform configuration, integrations, reporting, master data alignment, user training, documentation, adoption, and roadmap enhancements. The role gathers requirements from business stakeholders, translates them into Salesforce solutions, manages releases, and coordinates support with globally distributed teams.

Provide administrative and first-line technical support for Caterpillar connectivity and third-party monitoring platforms: onboard equipment, troubleshoot communications, train customers, set notifications, maintain billing and dealer systems, prepare reports, and support sales/service teams including occasional onsite assistance.

Provide administrative and first-line technical support for Caterpillar connectivity and third-party monitoring platforms: onboard equipment, verify telemetry, train customers, configure notifications, maintain dealer databases and billing, create and reconcile reports, assist sales/service teams, and provide onsite installation/training as needed.

Leads Verland’s IT strategy, governance, infrastructure, networks, applications, security, disaster recovery, budgets, and technology projects. Advises executive leadership, aligns technology with business priorities, evaluates emerging technologies, oversees compliance and performance, and manages the IT department. The role includes hiring, coaching, developing staff, optimizing operating costs, and ensuring secure, reliable, cost-effective information systems.

Provides regional functional expertise and support for enterprise R&D systems across Mars business segments. Responsibilities include key-user escalation support, training and knowledge management, incident and SLA review, data-quality governance, change and capability implementation, UAT and end-to-end testing, system issue resolution, and deployment support. The role partners with business stakeholders, product owners, process owners, and technology teams to validate functionality, manage improvements, and support successful system rollouts.

Administer and support Windows, Linux, and Unix environments while contributing to application and technical architecture. Responsibilities include designing components, developing and executing tests, collaborating with programmers and architects, participating in code reviews, resolving defects and performance issues, and documenting systems. The role also requires familiarity with WebSphere, SQL and Oracle databases, and Microsoft SSRS and SSIS.