Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide installation, configuration, maintenance, training, and documentation for enterprise GIS systems. Support ArcGIS Enterprise and SDE databases, perform geoprocessing and ETL, automate tasks (Python), maintain web map services, monitor servers, collaborate with vendors and GIS staff, and deliver end-user training and technical support.

Provides first-tier hardware and software support to corporate and store users. Receives, prioritizes, documents, troubleshoots, resolves, and escalates help requests through in-person, phone, remote, ticketing, and email channels. Assists with software rollouts, equipment upgrades, repairs, patches, account creation, password resets, and multifactor authentication. Tracks resolutions, tests fixes, follows up with users, analyzes incident trends, and recommends preventive improvements.

Manages end-user technology support across academic technology, library, media, printing, and learning environments. Leads staff and student employees, oversees service delivery, equipment lending, event technology, printing and media operations, and develops procedures, metrics, training, budgets, inventories, and lifecycle plans. Partners with faculty, staff, students, leadership, vendors, and technical teams to resolve escalations, improve services, support events and academic spaces, and maintain compliance with accessibility, security, and regulatory requirements.

Lead production application support to ensure availability, performance, incident response, root-cause remediation, monitoring/observability, release and change governance, automation, capacity and recovery planning, and mentor support teams to drive operational excellence.

Provide first-line IT support for company devices, networks, and applications both remotely and onsite. Triage, document, and escalate tickets; create and maintain knowledge base articles and SOPs; mentor junior staff; recommend and evaluate technologies; and support continuous process improvements to improve customer satisfaction.

Serve as the liaison and first-line PACMS support for Superior Court staff and judges: respond to PACMS issues, submit and track AOPC helpdesk tickets, develop and analyze ad-hoc queries (T-SQL), maintain PACMS reports/metadata, participate in statistical reporting projects, troubleshoot system errors, and collaborate with court departments and AOPC on report definitions and system enhancements.

Provide advanced, on-site technical support for automated laser engraving and pin marking systems to external customers via phone, email, chat, and case management. Diagnose hardware and software issues using remote desktop tools and electrical test equipment, document interactions, escalate complex cases, and aim to close 90% of cases. Maintain professionalism, ensure timely, accurate support, stay current on technology, and occasionally travel for training or business needs.