Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Provides high-touch desktop and office IT support in Pittsburgh while serving as the U.S. Microsoft Intune endpoint-management lead. Responsibilities include application deployment, Windows 11 administration, hardware provisioning, onboarding and offboarding, troubleshooting, inventory, meeting-room AV support, access management, LAN/Wi-Fi support, and security collaboration. The role partners with global IT teams and requires strong Google Workspace administration, Microsoft ecosystem knowledge, customer service, and autonomous problem-solving.

Provide first-line IT support for company devices, networks, and applications both remotely and onsite. Triage, document, and escalate tickets; create and maintain knowledge base articles and SOPs; mentor junior staff; recommend and evaluate technologies; and support continuous process improvements to improve customer satisfaction.

Own end-to-end IT for a multi-site startup, including employee support, onboarding and offboarding, device management, identity and access, office infrastructure, vendors, AI tooling governance, security operations, and CMMC/NIST compliance. Develop security policies, incident response playbooks, audit readiness, scalable IT processes, budgets, and strategic roadmaps while advising leadership and supporting defense-related requirements.

Provides supervised Tier 1 service desk support, including troubleshooting, password resets, account and license updates, MACD tasks, smart-hands client-site assistance, onboarding documentation, and ticket management. The intern follows documented procedures, escalates issues beyond scope, records resolutions, and develops foundational managed-service-provider skills while supporting Service Delivery and Specialty Services teams.

Provide production support for BNY’s Deposits Enablement platform, overseeing end-of-day processing, critical batch operations, cash activities, incident resolution, and platform stability. The role partners across regions and functions to manage high-priority issues, improve service reliability, reduce operational risk, and maintain resilient global support coverage in a financial services environment.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provide in-office help-desk support for YinzCam's mobile and digital sports apps: respond to client inquiries, reproduce and troubleshoot issues (especially on game-days), proactively verify and test app content and features daily, and coordinate with Engineering and Project Management. Must monitor games/events during evenings, weekends, and holidays.

Provides first-tier hardware and software support to corporate and store users. Receives, prioritizes, documents, troubleshoots, resolves, and escalates help requests through in-person, phone, remote, ticketing, and email channels. Assists with software rollouts, equipment upgrades, repairs, patches, account creation, password resets, and multifactor authentication. Tracks resolutions, tests fixes, follows up with users, analyzes incident trends, and recommends preventive improvements.

Serve as the liaison and first-line PACMS support for Superior Court staff and judges: respond to PACMS issues, submit and track AOPC helpdesk tickets, develop and analyze ad-hoc queries (T-SQL), maintain PACMS reports/metadata, participate in statistical reporting projects, troubleshoot system errors, and collaborate with court departments and AOPC on report definitions and system enhancements.

Provide Salesforce administration and user support for a 3-6 month contract: troubleshoot user issues, document processes, lead user training sessions, and interact with clients. Maintain clear communication and deliver ongoing platform support.