Top IT Support & Helpdesk Jobs in Pittsburgh, PA

The IT Infrastructure Manager leads the infrastructure team, manages operations, and ensures secure, reliable systems while driving continuous improvement and aligning with business goals.

This role provides front line IT support for users, handling service requests and diagnosing hardware/software issues while collaborating with teams to improve operations.

The Help Desk Technician provides onsite IT support, troubleshooting hardware/software for Apple macOS, managing IT inventory, and assisting with user onboarding/offboarding. They oversee AV systems, maintain documentation, and manage IT service requests.

Administer Adobe Creative Cloud licensing, Admin Console, and user provisioning. Provide day-to-day support and troubleshooting for Creative Cloud apps. Support Microsoft Copilot and Power Platform administration, governance, and user enablement. Partner with security/compliance on generative AI and content protection policies, manage deployments and identity integration, monitor service health, create runbooks and documentation, and deliver training and support.

Lead and manage a remote help desk team of IT analysts, own SLA and quality targets, develop KPIs, staff shifts, and partner with operations, product, and employee experience to scale processes, drive automation opportunities, and continuously improve customer support performance.

Provide first-line support for credit union clients using core banking platforms. Troubleshoot member data, transaction processing, account maintenance, and configurations; document tickets; escalate complex issues; assist with installations, updates, training, and knowledge base development while collaborating with product and QA teams.

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and medical-imaging issues; handle inbound/outbound calls; document cases in CRM; perform remote upgrades and preventative maintenance; escalate and drive resolutions; contribute to knowledgebase; maintain customer satisfaction. Travel ~10%.

Provide timely end-user IT support by addressing and resolving tickets for largely remote field users. Work part-time, initially on-site for onboarding with possible hybrid schedule thereafter. Use Microsoft 365 tools and follow established procedures, escalating non-routine issues as needed.

Provide hands-on technical customer support for server, networking, and video systems. Troubleshoot deployments, networking, codecs, and streaming protocols; perform root-cause analysis, update tickets, escalate defects, and collaborate with engineering to resolve issues within SLAs.

Provide Tier 1/2 application and production support for a 24x7 platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, maintain documentation, and communicate with customers and internal teams.