Top Operations & Support Jobs in Pittsburgh, PA

Manage day-to-day managed services delivery, leading Service Desk and Tier 3/4 engineering teams. Oversee SLAs, incidents, infrastructure health, cybersecurity remediation, backups, ITIL processes, automation, reporting, staffing, and 24x7 coverage. Coordinate major incident response, improve operational standards, manage MSP tools, develop employees, and serve as a senior escalation point for client-impacting issues.

General requisition for opportunities at Pregis’ Bethel location, a packaging solutions company focused on sustainable innovation, customer-centric service, teamwork, and inclusion. The posting does not specify a particular role, responsibilities, qualifications, compensation, or required technologies.

Administers university class scheduling by collecting and validating academic data, producing conflict-free timetables, managing scheduling constraints, optimizing space use, and updating schedules for enrollment or departmental changes. The role troubleshoots discrepancies, tests software upgrades, trains departments on the Data Collection Utility, maintains documentation, and supports event and exam scheduling while collaborating with faculty and staff.

Leads Workforce Excellence for a patient service center, overseeing workforce management, forecasting, quality monitoring, analytics, process governance, and centralized support services. The role develops operating models, scales workforce capabilities, translates operational data into strategic recommendations, drives continuous improvement and technology initiatives, ensures regulatory and privacy compliance, and leads Associate Directors and broader teams supporting contact center and pharmacy operations.

Supports the CEO’s strategy and daily office operations through analytical problem-solving, tactical project management, executive presentations, status reporting, information flow management, and process improvements. The role coordinates competing priorities across stakeholders, synthesizes complex qualitative and quantitative information, and enables senior leaders to make timely decisions. It reports to the Chief of Staff and requires discretion, strong communication, advanced Excel and PowerPoint skills, and experience in professional services, consulting, operations, or transformation.

Leads managed services delivery across service desk and Tier 3/4 engineering teams. Oversees SLAs, incident and change management, infrastructure health, cybersecurity remediation, backups, automation, reporting, staffing, and client communications. Manages 24x7 coverage, develops technical teams, coordinates major incidents, maintains ITSM processes, and drives service standardization and improvement across client environments.

Provides clerical and administrative support to the Vice President of Sales and local sales organization. Duties include managing email and files, preparing correspondence and reports, arranging travel and meetings, maintaining CRM information, tracking promotions and commissions, ordering supplies, coordinating food shows, distributing sales materials, and supporting reception and other administrative functions.

Operate teleprompters and assist with live broadcasts and post-production. Move, construct, maintain, install, and operate props, sets, cameras, lighting, and other production equipment. Prepare scripts, maintain studio cleanliness, adjust lighting fixtures, and support directors. The role requires flexibility for time-sensitive newscast production, in-person attendance, and IATSE Local #3 membership or willingness to join.

Manages low- to moderate-complexity liability claims from initial notice through resolution. Investigates coverage, liability, bodily injury, and property damage; assesses reserves and settlements; communicates with customers, attorneys, vendors, and internal stakeholders; negotiates payments; maintains claim records; and may handle basic litigation. The role requires field inspections in the Pittsburgh area, insurance licensing, customer service, judgment, organization, and knowledge of insurance regulations.

Provides concierge, reception, office administration, and facilities support. Responsibilities include greeting and assisting visitors, managing conference rooms, coordinating catering and client visits, arranging travel, supporting executive staff, handling mail and shipping, assisting with audiovisual equipment, coordinating vendors, and supporting company events and special projects. The role requires strong organization, customer service, Microsoft Office, problem-solving, and basic office technology skills.