Top Operations & Support Jobs in Pittsburgh, PA

Chief of Staff to the Executive Chairman and CEO, responsible for translating enterprise strategy into execution, managing management and board operating rhythms, coordinating executive communications, tracking KPIs and strategic initiatives, supporting governance, and escalating risks. The role drives cross-functional alignment, accountability, business performance visibility, executive decision-making, and strategic growth initiatives, including mergers, acquisitions, and integration efforts.

Leads client processing operations, managing institutional client relationships, service requests, exceptions, settlement inquiries, account onboarding, and issue resolution. Collaborates with Operations, Risk, Compliance, Technology, and other stakeholders to remediate complex issues. Maintains procedures, metrics, reporting, and operational controls while identifying process improvements and ensuring accurate processing within market deadlines.

Manages office administration, invoice and accounts receivable processing, postage and mail, cash management, budgets, contracts, employee onboarding, office services, Salesforce order entry, production reporting, and event support. Coordinates with accounting, HR, customers, printers, vendors, and building management while maintaining office systems, supplies, equipment, and administrative workflows.

Provides product application support for customers using Net Health software. Responsibilities include troubleshooting software issues, researching solutions, creating and managing support cases, handling inbound calls and emails, escalating complex problems to engineering, documenting feedback, following up with clients, and completing product training. The role requires occasional evening, weekend, and holiday coverage.

Provide post-sale technical and non-technical customer support via phone, chat, or text. Handle high-volume, low-complexity inquiries and lower-volume, higher-complexity issues. Act as liaison in distribution or walk-in service centers for orders, returns, and repairs. Use basic procedures and tools, work under moderate supervision, and resolve routine issues independently.

Handles severe and complex general liability bodily injury and property damage claims from investigation through resolution. Responsibilities include coverage analysis, liability and damages evaluation, reserving, negotiation, litigation management, legal expense control, and regulatory compliance. The specialist also provides technical consultation, coaching, training, and claim-handling resources to field teams and business partners while maintaining accurate files and timely claim activity.

Maintains team member schedules and assignments, adjusting coverage for census changes, regulatory requirements, absences, and shift vacancies. Updates scheduling and timekeeping systems, tracks attendance and time-off requests, communicates changes to leads, and monitors scheduled, total, and overtime FTEs against budget. The role also tracks overtime and completes related reports.

This role coordinates logistics and staffing for mobile television units, manages contracts, schedules, and travel for live production events.

Provides advanced network operations support by monitoring remote communications sites, troubleshooting alarms and network systems, managing tickets and asset data, coordinating field technicians and vendors, filing FAA NOTAM reports, and ensuring FAA/FCC compliance and customer SLAs. The role also communicates issue resolutions, directs field activities, and trains NOC operators on equipment, procedures, and new products.

Supports the Vice President of Supply Chain and Logistics through complex calendar management, meeting coordination, travel planning, communications, confidential information handling, and executive materials preparation. Leads follow-up on strategic initiatives, coordinates cross-functional supply chain activities, analyzes operational data, and prepares reports. Manages Pittsburgh headquarters facilities, vendors, contracts, space planning, emergencies, events, workplace experience, and employee engagement initiatives.