Top Operations & Support Jobs in Pittsburgh, PA

Support the Securities-Based Lending (SBL) Solutions Desk by assisting customers and financial representatives, coordinating with Credit Risk and Operations, resolving collateral and credit issues, performing outbound client communications, preparing regulatory and management reporting, and recommending servicing improvements to senior leadership.

Lead the development of procurement strategies, drive vendor management, ensure cost savings, and establish procurement processes in a remote-first environment.

Lead the sales funnel and growth forecasting for Dandy, coordinating between Finance and RevOps, while maintaining reporting infrastructure and supporting strategic decisions.

This is a general "talent pool" posting asking candidates to share their background and interest for future corporate roles across the company. No specific duties or requirements are listed.

Administer Atlassian Cloud (Jira, JSM, Confluence); design workflows, automations, and governance; develop REST API/webhook integrations; manage Atlassian Access (SSO/SCIM); build advanced JQL dashboards and reports; support cloud migrations, audits, and enterprise system integrations.

Provides customer support across phone, email, chat, social media, and in-person channels. Resolves complaints, processes orders, updates accounts, answers product and service questions, documents interactions, and coordinates with internal teams. The role also supports retention and sales initiatives, maintains accurate CRM records, follows service procedures, and meets customer satisfaction, response-time, quality, and attendance standards.

Processes routine and complex client transactions within loan enablement operations. Coordinates with internal teams to resolve service issues, researches account-related matters, follows authenticated client instructions, and escalates complex situations. The role requires strong organization, communication, prioritization, and attention to detail, with preferred experience in syndicated loans, loan servicing, ClearPar, LSTA, brokerage processing, and financial services operations.

Leads client operations involving account management, service requests, exception resolution, settlement workflows, onboarding, reporting, and operational risk controls. The role coordinates with operations, client service, risk, compliance, and technology teams to resolve issues, maintain accurate processing, meet market cutoffs, and improve procedures. It requires strong institutional client service skills, knowledge of market infrastructure and messaging, attention to detail, and typically 7–12 years of experience.

Leads client operations for institutional financial services accounts, overseeing service requests, exception and break resolution, issue escalation, onboarding, account setup, settlement instruction validation, reporting, and process improvement. The role collaborates with Operations, Client Service, Risk, Compliance, and Technology teams while ensuring timely processing, operational controls, compliance, and adherence to market deadlines.

Supports operational excellence initiatives through root cause analysis, employee interviews, job shadowing, knowledge capture, documentation digitization, compliance review, and identification of process improvements. The intern presents findings and recommendations to management and completes a guided project with mentorship and leadership exposure.

Provide first-level technical and customer support through chat, phone, and ticketing systems. Prioritize, classify, escalate, investigate, and resolve incidents while meeting service-level and KPI targets. Monitor ticket volumes and ensure timely closure. Support products involving cabling, KVM, video, networking, rack enclosures, and AV over IP systems. Collaborate with engineering, product teams, internal departments, and business partners, working varied shifts as needed.

Leads workforce management strategy for multi-site data center operations. Develops staffing forecasts, schedules 24/7 coverage, aligns labor supply with infrastructure demand, and oversees workforce analytics, dashboards, budgets, and cost optimization. Owns WFM tools and integrations while driving automation and standardized processes. Partners with Data Center Operations, Capacity Planning, HR, and Finance to support hiring, maintenance, deployments, incident response, uptime, capacity, and service-level objectives.

Investigates, evaluates, and settles complex Employment Practices Liability claims. The role conducts coverage, liability, and damage investigations; develops cost-effective resolution strategies; manages claim caseloads; collaborates with insureds, defense counsel, underwriters, agents, and business partners; and maintains compliance with claim-handling standards. The examiner also represents Chubb in meetings and mediations, supports training, and coaches new examiners.

Provides remote or distribution-center customer service through phone, online chat, or text. Handles high-volume routine inquiries or more complex customer issues, analyzes and resolves problems, and coordinates with production and distribution teams regarding customer orders, returns, and repairs. Works with moderate supervision, independently resolving routine issues while following standard procedures.