Top Operations & Support Jobs in Pittsburgh, PA

Provide remote academic and financial advising to students via calls, emails, texts, and chats. Monitor degree plans, SAP compliance, and student balances; identify at-risk students, recommend actions, connect students to resources, and support collection efforts. Participate in team meetings, trainings, and projects while maintaining confidentiality and professionalism.

The Cost Engineer develops cost models and engages in strategic sourcing, supplier negotiations, and cross-functional collaboration to drive cost efficiency in battery manufacturing.

The On-Board Courier is responsible for secure, rapid delivery of high-value items, requiring flexibility and efficiency in transport across airlines, while ensuring safe handling and communication throughout.

Lead and manage insurance tracking outsourcing operations for mortgage clients, overseeing cash/disbursement and reconciliation functions. Drive staffing, budgeting, KPI performance, process improvements, employee engagement, HR compliance, and cross-functional collaboration. Coach and develop supervisors, manage large teams, resolve issues, and implement strategic initiatives to meet client and contract expectations.

Own day-to-day technical operations for a flagship healthcare customer: monitor SLA performance, manage incidents and integrations, coordinate releases/patches, communicate with client stakeholders, and drive continuous improvement through telemetry and operational documentation.

Provide hands-on technical post-sale support for VAST storage products: troubleshoot and resolve customer issues, perform installations/upgrades/field services, escalate bugs to engineering, manage feature requests and SLAs, and support adoption across accounts.

Build and scale the revenue operations backbone by ensuring data integrity across Salesforce and BI tools, delivering standardized revenue reporting and insights, managing deal desk processes, documenting sales SOPs, driving automation and AI-enabled workflows, and leading cross-functional projects to improve accuracy, efficiency, and scalability for direct and partner-led retail media revenue streams.

Lead enterprise workforce strategy, planning, and execution. Manage a high-performing team, develop forecasting and workforce models, optimize labor investment, partner cross-functionally, deliver executive insights, and drive continuous improvement across multiple locations.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Manage the lifecycle of personal lines policy forms: draft, file, implement, and audit forms for regulatory compliance. Perform UAT, write business requirements, research state insurance rules, analyze claims and loss trends, support product and underwriting, and maintain compliance documentation.