Top Operations & Support Jobs in Pittsburgh, PA

The Support Specialist ensures technical delivery for digital news platforms, resolves issues, leverages AI tools, and supports multiple television markets in operations.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Manage clients' real estate data center information and lease portfolios: read and abstract complex lease documents, monitor critical dates, ensure data integrity, generate reports, oversee help desk and audit functions, reconcile invoices, identify risks and savings, maintain client relationships, and assign work to analysts.

As a Support Specialist, you will ensure technical delivery and operational resilience across digital platforms, support user testing, and leverage AI tools for efficiency.

As a Program Associate, you will coordinate operational activities, manage programs, maintain documentation, and facilitate communication between teams and stakeholders to ensure customer satisfaction and program success.

Process and record donations in the donor CRM, manage acknowledgments and tax receipts, respond to donor inquiries, support fundraising events and giving pages, maintain donor records, prepare donor dossiers, and collaborate to collect impact narratives.

The Vice President of Customer Operations leads strategic initiatives to enhance customer care and operational performance through digital transformation and cross-functional collaboration.

Own end-to-end execution of strategic enterprise deals and build the Deal Desk function: structure deals, manage quote-to-contract, protect margin, optimize tooling (CRM/CPQ/CLM), and align Sales, Finance, Legal, Product, and RevOps to accelerate close velocity and scale repeatable processes.

The Project & IT Budget Analyst manages project coordination and IT budget oversight, supporting strategic initiatives and ensuring financial accuracy.

Lead deep technical investigations and RCA for complex SaaS issues. Read C#/.NET code, write safe SQL and stored procedures, operate within production safety guardrails, respond to alerts, create actionable engineering tickets, build tooling to reduce reactive work, mentor peers, and communicate clearly to customers and stakeholders.