Top Operations & Support Jobs in Pittsburgh, PA

Provides phone and electronic customer support for medical professionals, patients, laboratories, partners, and sales teams. Obtains missing test, patient, billing, and physician information; communicates test status and results; schedules mobile phlebotomy and genetic counseling; triages technical issues; manages accounts and orders; documents interactions; handles complaints; supports account setup and supply tracking; and mentors new employees while protecting PHI under HIPAA.

Leads company strategy and operations directly with the CEO at an early-stage payments fintech. Owns planning, goals, operating cadence, executive and board materials, cross-functional execution, operational team management, service levels, staffing, escalations, and decision analysis including pricing, corridor economics, partnerships, and market entry. Partners with product on prioritization and market strategy while managing support, product operations, and compliance operations.

Provide bilingual English and Spanish customer support by phone for top-tier client brands. Assist customers, resolve concerns, guide users toward answers, and de-escalate challenging interactions. The role requires a professional demeanor, a quiet workspace, dedicated Windows computer, quality headset, and installation of company security software and a 2FA app. Commitment is 10 hours weekly for approximately 90 days, with flexible scheduling across weekday and weekend project hours.

Provides Tier 1 remote IT support, including ticket intake, troubleshooting, software and Zoom Phone support, hardware and license deployment, onboarding materials, inventory, repairs, and knowledge-base maintenance. Escalates complex issues with clear documentation, supports phishing-related requests, and collaborates with the Helpdesk team. The role covers macOS and Windows environments, SaaS provisioning, Google Workspace, Microsoft 365, Zoom, and MDM basics.

Lead company-wide strategy and operating cadence directly with the CEO. Manage customer support, product operations, and compliance operations; own planning, goals, service levels, executive workstreams, board materials, and cross-functional execution. Analyze corridor economics, pricing, partner performance, market entry, and build-versus-buy decisions. Support product prioritization and competitive positioning while ensuring operations scale within regulated payments and fintech environments.

Own Talent’s knowledge governance strategy, taxonomy, information architecture, indexing, content lifecycle, and AI-readiness across a federated organization. Build standards, metrics, review rhythms, cross-business alignment, and AI-assisted content workflows. Partner with platform teams, guide business-unit adoption without direct authority, influence the Netflix Knowledge Platform roadmap, onboard additional business units, and establish the team needed to scale the function.

Manages advancement operations supporting fundraising, donor engagement, and communications. Responsibilities include maintaining donor data in Bloomerang, processing gifts, preparing reports, coordinating communications calendars and content, managing project timelines, budgets, vendors, contracts, and production workflows, supporting fundraising campaigns and donor meetings, and developing donor communication journeys. The role requires strong organization, writing, data management, cross-functional coordination, and proficiency with cloud-based collaboration tools.

Provides high-level executive and operational support to the CFO and SVP of Finance. Responsibilities include complex calendar and travel management, meeting and board-material preparation, presentations and reports using PowerPoint and Excel, communications, expense reports, document management, follow-up tracking, and confidential information handling. The role coordinates across Finance and executive teams, improves administrative processes, anticipates leadership needs, and ensures priorities, commitments, and deadlines are effectively managed.

Handle guest and host support cases across chat, email, phone, and SMS. Resolve booking issues, mediate disputes, process cancellations and adjustments, and use AI tools and knowledge bases to draft accurate responses. Track response-time and quality metrics, maintain detailed case notes, escalate appropriately, and identify recurring policy or product issues for leadership. Participate in team standups and contribute to a collaborative remote culture.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.