Top Operations & Support Jobs in Pittsburgh, PA

The role involves managing workers' compensation claims, providing excellent customer service, conducting investigations, and liaising with various stakeholders. It requires strong organizational and communication skills, alongside a commitment to company ethics and compliance.

The Risk Associate supports the store team by ensuring merchandise security, minimizing losses, and promoting a safe and accurate inventory environment.

The Business Manager oversees financial and administrative operations, manages a team, communicates with customers and vendors, and ensures profitability.

Manage day-to-day carwash/detailing operations, lead and train staff, optimize processes, manage supply chain and budgets, analyze metrics, enforce safety, perform hands-on work, and build vendor/client relationships to improve efficiency and service quality.

Leads the global operating model for Technical Support Engineering, including follow-the-sun coverage, escalations, incident response, platform reliability, operational metrics, and cross-functional Engineering partnerships. Builds scalable processes, runbooks, reporting, and automation while developing managers and technical teams. Owns customer outcomes during complex issues, continuous improvement, service quality, succession planning, and team performance across distributed regions.

Supports real estate closings by organizing and processing transaction documents, preparing loan documents and estimated closing statements, auditing contracts and title requirements, maintaining files, recording documents, issuing checks, and coordinating with agents, buyers, sellers, lenders, attorneys, and other stakeholders. Provides responsive customer service while resolving missing or inaccurate information and ensuring transactions close accurately and on time.

Leads Americas revenue operations strategy, sales planning, forecasting, reporting, territory management, analytics, process optimization, and AI-enabled automation. Partners with sales and cross-functional leaders to improve productivity, data quality, pipeline visibility, forecast accuracy, and operating discipline. Oversees Salesforce, Clari, Tableau, and related revenue technologies; establishes governance and standardized operating rhythms; drives change management; and develops revenue operations leaders and analysts.

Provides executive support to the COO, managing calendars, communications, travel, expenses, briefings, and sensitive information. Coordinates leadership meetings, board preparation, cross-functional initiatives, and project follow-through across Finance, People & Culture, Compliance, and Operations Support. Designs and maintains AI-enabled workflows using Asana, Notion, Slack, and related tools to improve visibility, reduce manual work, and strengthen organizational processes.

Supports Revenue Operations through closed-won and closed-lost deal reviews, CRM data hygiene, account assignment, lead routing, request triage, outage communications, pipeline audits, executive reporting, goal tracking, and ADR campaign enablement. The role emphasizes accurate, repetitive operational execution, process adherence, CRM integrity, and cross-functional support across Sales, Marketing, Partnerships, and Finance. This is a fully remote, temporary position expected to last approximately three to five months.

The ServiceNow Business Analyst gathers and translates ITSM requirements into user stories and acceptance criteria for Incident, Problem, and Change Management. The role collaborates with stakeholders, architects, and developers; creates test scripts and documentation; validates implementations; supports defect analysis; and contributes to ServiceNow platform enhancements, workflow optimization, automation, reporting, and continuous improvement.

Leads onsite digital technology operations, serving as the primary escalation point between enterprise IT, local leadership, vendors, and production environments. Oversees infrastructure reliability, security, compliance, audit readiness, hosting costs, service delivery, vendor SLAs, and technology deployments. Coordinates network upgrades, facility expansions, equipment installations, collaboration rollouts, maintenance, and telecommunications improvements while advocating for site priorities and ensuring reliable technology support.