Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide chat, email, and phone support for healthcare software users, including inquiry triage, issue prioritization, escalation, case follow-up, and resolution. Serve as a subject matter expert on software workflows and pharmaceutical manufacturer policies, while maintaining SLAs and documentation standards. Contribute to incident response reviews, knowledge base development, process improvement, client launches, and onboarding materials.

Owns and administers Veracity’s Atlassian Cloud environment, including Jira, Confluence, Jira Service Management, Atlassian Guard, Marketplace apps, automations, integrations, dashboards, permissions, governance, and compliance. Partners with technical and business teams to optimize workflows, reduce manual work, improve adoption, document standards, and resolve platform issues.

Provide Tier 2 technical support for VoIP services, diagnosing escalated customer issues involving SIP, call routing, registration, network performance, and call quality. Analyze SIP traces and packet captures, manage IP phones and ATAs, document root causes and resolutions, coordinate with NOC, engineering, carriers, and vendors, and communicate proactively with customers. The role also supports Tier 1 staff and requires fluent French and English.

Contributors record authentic first-person video of household tasks, hands-on work, and everyday activities using a phone mounted to a headstrap. They choose their own schedule, preferably recording at least 10 hours weekly, then upload footage through Perle’s app for review and payment. Contributors must be at least 18, reside in the United States, Canada, or Latin America, have a supported smartphone, and be comfortable wearing a headstrap.

Develops and deploys K-12 test materials by creating and quality-checking test forms and configuration files, reviewing materials, following process documentation, learning internal systems, and monitoring outside vendors. The role requires strong organization, analytical ability, attention to detail, communication, collaboration, and deadline management. It is fully remote within the United States and requires occasional travel of up to 10%.

Lead and develop an IT team to deliver secure, scalable endpoint and infrastructure solutions. Oversee daily operations, project delivery, vendor management, compliance with security frameworks, incident resolution, performance metrics, and budget planning while driving continuous improvement and stakeholder collaboration.

Supports the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, maintaining records, analyzing applicant data, and assisting candidates and members. Processes certificate orders and verification requests, performs quality assurance and audits, identifies anomalies, escalates suspected misconduct, collaborates with internal teams, and maintains program documentation and procedures.

Provides post-go-live client support for SitusAMC software, triages and routes production issues, tracks resolutions, and supports UAT, QA, regression, configuration, workflow, integration, and release testing. Delivers client and internal training, validates defects, assists with implementation and production readiness, and develops expertise in software functionality and client workflows. The role requires mortgage or capital markets industry experience, client-facing software support experience, strong communication, organization, analytical judgment, and proficiency with Microsoft Office.

Provides frontline technical and data-product support to campaigns, state parties, and partner committees through Zendesk and an on-call rotation. The role trains users on complex tools and datasets, maintains product documentation, troubleshoots technical issues, gathers user feedback, and partners with Product, Data, and Engineering teams to improve usability and automate recurring problems.

BigID invites applicants who are interested in joining the team but have not found a specific role. Candidates are encouraged to share their stories and indicate how they can contribute to the company's success.