Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Serve as the primary contact for executive and C-suite participants in equity and share purchase plans. Handle inbound/outbound calls, establish 10b5-1 plans, process 144 filings, facilitate gifting and money movement, resolve complaints, use Shareworks and other online tools, meet call volume and accuracy benchmarks, and follow privacy, compliance and audit processes while collaborating with team members.

Manage a remote contact center team handling prepaid customer inquiries. Oversee staffing, training, quality assurance, compliance, process improvements, performance tracking, and escalation resolution. Collaborate with leadership to implement policies, audits, and operational procedures to ensure efficient, high-quality telephone and written customer service.

Provide technical support for the state's ERP (AZ360) and HR system (PageUp): respond to phone/email requests, troubleshoot with non-technical users, triage and escalate tickets in ServiceNow, run data integrity reports, document processes, and support new-user orientation.

Provide administrative support to regional supervisors and staff, ensure office procedures comply with guidelines, and manage all travel booking and scheduling for caseworkers and clinical staff across the region.

Investigate and resolve workers' compensation claims by gathering statements, evaluating liability, setting reserves, preparing reports, negotiating and settling claims, and escalating unusual exposures. Collaborate with team leader to improve processes and ensure timely, fair claim handling consistent with policy and best practices.

Create, revise, and publish procedures, work instructions, and knowledge articles for Zelle® and FCRA consumers. Validate content with Product, Technology, Fraud Risk, Legal, and Compliance. Improve articles by analyzing front-line calls, manage document lifecycle in record management systems, and ensure regulatory and policy alignment.

Provide customer service and resident support in a student housing community; assist with leasing and marketing, organize events, handle administrative tasks, promote safety and community engagement, and support Resident Directors. Flexible hours and on-call availability required.

Provide administrative support for the Chase the Vote program: data entry, coordination with field teams, organizing trainings and materials, handling inquiries, and assisting with graphics distribution and event logistics across Arizona.

The Quality Auditor ensures compliance with standards through audits of processes and products, identifies issues, and supports quality improvements.

Provide administrative and logistical support to CCPC leadership and project teams: coordinate meetings, manage project documents (RFIs, submittals, change orders), assist onboarding/access control, handle scheduling, travel and expenses, maintain office supplies, liaise with vendors, and ensure policy compliance.