Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.

Leads the full Customer Support organization across general, enhanced, and premium tiers. Responsibilities include team development, staffing, KPI ownership, escalations, quality and training programs, knowledge management, process improvement, automation, and cross-functional collaboration with Product, Engineering, Sales, and Customer teams. The role also manages workforce planning, reporting, operational projects, and support strategy while serving as the escalation point for complex customer issues.

Own a portfolio of mid-market to large clients as the primary contact; drive retention, renewals, and expansion. Conduct business reviews and strategy sessions, develop success plans, monitor account health, resolve issues within SLAs, collaborate with Sales/Product/Support/Onboarding, track forecasts and CRM data, and travel up to 25%.

As a Client Support Specialist, you will manage client communication, support ticket resolution, and collaborate with internal teams to ensure data accuracy.

The Dynamic PC Support Technician provides customer support by troubleshooting desktops and laptops, ensuring service level agreements are met, and maintaining accurate reporting of service activity.

Provide on-site technical support, resolve helpdesk tickets, troubleshoot hardware and software issues, and maintain computing equipment inventories.

The Claims Representative investigates, evaluates, and settles entry-level insurance claims, providing service to agents and insureds while participating in a career development program.

Handle complex and escalated customer issues related to fraudulent account activity, investigating claims and providing service support to clients.

The Manager of Commercial Education develops and implements training programs for the sales team, assesses training needs, designs materials, and collaborates with various teams to improve performance and communication within Caris Life Sciences.

Provide enterprise-level support for mobile devices including Blackberry, iOS, and Android while ensuring excellent customer service skills in a professional environment.