Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

The Quality Coordinator will review and validate claims for accuracy, collaborate with the team for improvements, and ensure adherence to guidelines in claims processing.

Own post-sale customer relationships for TENEX's MDR platform, drive adoption, retention, and expansion. Onboard customers, run business reviews, identify churn risks, collaborate cross-functionally, and travel 10-15%. Provide product feedback and educate customers to maximize security outcomes.

Responsible for conducting in-store product demonstrations, providing customer service, and promoting sales while maintaining a flexible schedule.

The role involves building relationships, problem-solving, and effective communication in a remote work environment. It's focused on helping others succeed.

Own new-customer onboarding: run kickoff calls, product walkthroughs and training; configure the platform to customer needs; track progress in CRM; identify and mitigate adoption risks; collect feedback for Product; collaborate with Sales and Support; manage renewals, upsells, and documentation.

Answer daily participant phone inquiries for defined contribution plans. Assist with distributions, rollovers, loans, electronic funds transfers, tax forms, and account maintenance. Research and resolve routine issues, follow risk and department guidelines, and escalate complex problems to supervisors.

The Customer Support Specialist provides assistance to Payroll and HR clients, resolving inquiries and ensuring client satisfaction while maintaining communication and thorough records.

The Manager - Strategic Corporate Deployment is responsible for ensuring a seamless customer experience by bridging the gap between sales and implementation, leading deployments, driving adoption, and enhancing customer satisfaction through effective relationship management and operational improvements.

Lead and manage a Client Services team delivering eDiscovery projects; serve as primary client liaison, ensure service delivery, resolve complex issues, manage budgets/forecasting, drive process improvements, and develop subject-matter expertise in client tools.

As a Private Client Advisor, you'll provide tailored insurance solutions to high net worth clients, ensuring exceptional service and managing complex risks.