Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides Level 2 technical support through phone, chat, and ticketing channels. Troubleshoots complex workstation, server, cloud-hosted virtual environment, email security, and access issues; documents resolutions; maintains knowledge base content; and escalates incidents appropriately. Mentors Level 1 technicians, supports customer satisfaction, contributes root-cause analysis, follows service delivery procedures, and completes required training and performance objectives.

Provides remote and onsite technical support for hardware, software, networks, printers, and peripherals. Resolves help desk requests, troubleshoots complex issues, manages accounts and permissions, performs system maintenance, documents solutions, and supports new technology implementations. Participates in IT policy development, mentors junior team members, leads projects, provides 24/7 on-call coverage, and travels to local client sites.

Owns internal IT systems, employee technology support, SaaS and business systems administration, vendor relationships, technology purchasing, process automation, AI enablement, device management, access controls, continuity protocols, and audit readiness. Leads direct reports, manages technology spend and licensing, advises leadership on technical and financial risk, and partners cross-functionally to improve workflows and operational efficiency.

Administer and support enterprise Apple devices using JAMF Pro and cloud MDM: manage device lifecycle (enrollment, configuration, deployment, patching, retirement); integrate JAMF with ABM, Intune, and Entra ID; develop configuration profiles, policies, apps, and automation scripts; provide advanced troubleshooting and ensure security and compliance. Role is 100% onsite in Phoenix for a contract through June 2027.

Direct live and recorded newscasts using production automation and manual switching; oversee on-air look; identify and fix issues; troubleshoot technical systems; use non-linear editing and CMS for content; collaborate with news, production, and technical teams; manage floor directing, cameras, teleprompter, graphics, audio, lighting and master control.

Provides first-level support for desktop hardware, software, operating systems, printers, user accounts, endpoint security, and network access. Installs and images computers, manages IT assets and software licensing, monitors antivirus and spam systems, performs basic server and backup administration, supports VoIP systems, and escalates unresolved issues. Maintains help desk tickets, assists vendors remotely, trains users, and follows workplace safety policies.

Provide end-to-end production support for Travel and Lifestyle Services platforms: triage and resolve incidents, run RCA and corrective actions, monitor observability tools, support API integrations, partner with product/engineering/vendors, maintain runbooks, and participate in on-call rotations to ensure high availability and excellent customer experience.

Provide advanced technical support for AVEVA industrial software, resolving complex customer issues remotely and on-site, mentoring junior staff, delivering training, analyzing support trends, and driving cross-functional improvements to enhance customer outcomes.

Provide DBA II support for CTMS and other database platforms: incident/request intake, troubleshooting, performance tuning, backups, patching, scripting, and documentation. Participate in on-call rotation, mentor junior DBAs, support projects and IT governance, and communicate with stakeholders to resolve issues and meet service objectives.

Install, configure, and troubleshoot Nextiva CCTV application, Windows servers, and client/server hardware. Perform Nextiva 6.4 upgrades and new installs, build Windows servers via HP iLO, integrate Active Directory, and support international operations with flexible hours. Communicate with stakeholders and work in small agile teams.