Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide first-line technical assistance to clients via phone, email, and chat; diagnose and troubleshoot simple hardware and software issues; document and track client interactions and issues; escalate complex problems to higher-level teams; collaborate with field engineers and maintain product knowledge to ensure customer satisfaction.

Provide on-site administration and support for Microsoft 365, Windows Server, Active Directory, and local network infrastructure; monitor system health, manage backups (Veeam), troubleshoot endpoints and connectivity, handle incidents and service requests, coordinate vendors, support manufacturing site technologies, maintain documentation, and promote secure computing and disaster recovery readiness.

Administer and maintain CICS Transaction Server environments (install, upgrade, patch, configure regions), monitor and tune transaction performance using tools like OMEGAMON/MainView/TMON, perform migrations and troubleshooting, and support production, test and DR systems with on-call responsibilities.

Lead escalated helpdesk support, administer Jira Service Management, manage vendor relationships, drive ticket taxonomy and automation, mentor Tier 1 staff, enforce SLAs, maintain documentation, ensure data security and QA, and deliver reporting and root-cause fixes to improve user experience.

Provide intermediate technical support via phone, ticketing, and onsite visits; document and hand off tickets; resolve Level I escalations; maintain SLA and CSAT targets; troubleshoot Active Directory, VMware/Hyper-V, Windows Servers, networking (DHCP/DNS/VLAN), AzureAD/Microsoft 365; create IT Glue documentation; assist with ISP/vendor outages and travel as needed.

Provide on-site technical support for K-12 clients using the Synergy Education Platform. Triage and resolve software issues, analyze support requests, assist users with complex application workflows (gradebook, assessments, LMS), and maintain service quality standards. Collaborate with teams, meet performance targets, and occasionally travel for training or client support.

Provide on-site desktop/laptop and iOS support, manage Office 365 and Active Directory tasks, perform physical installs, participate in on-call rotation, assist with technical projects, document runbooks, and collaborate with IT staff and vendors to resolve issues.

Provide on-site technical support for polling locations: troubleshoot hardware, software, and network issues; secure and retrieve equipment; document incidents; assist Elections staff; carry and repair equipment; travel across Maricopa County during election cycles and work overtime as needed.

Provide Tier 2/3 IT support for Windows and macOS endpoints, administer Microsoft 365 services, troubleshoot networking (DNS, DHCP, VLANs, VPNs, firewalls), configure email security, maintain tickets/documentation, assist on IT projects and offer occasional after-hours/on-call client support.

Provide deskside and remote IT support for Windows devices and Office 365 services, manage device lifecycle and identity (Azure AD), troubleshoot networking, automate tasks with scripting, document solutions, and travel occasionally to West Coast sites.