We are currently seeking Technical Services Analysts to join our team. The position is a Full-Time position within our company. You enjoy job security with us. You will be joining a team of highly dedicated IT professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.
Job DescriptionThe fun, techy, things you’ll be working on
- Monitoring of Network and Desktop Environments
- Maintaining Desktops, Laptops, Tablets, and Smartphones
- Assisting on IT Projects as required
- Working with End-Users and Vendors to support applications and environments
- Deployment and Management of Microsoft desktop Infrastructure
- Routine Maintenance with desktops and end-users
- Deployment of end-user Infrastructure
- Supporting End-Users both remotely and on premise
- Routine Network Maintenance in an Active Directory environment
- Maintenance of Active Directory Environments including Group Policies
- Deployment of Infrastructure improvements with Microsoft Operating Systems
Some of the qualities we like to see in our team members
- Two Years of experience with Windows Desktop Management is preferred
- One Year of experience with MAC OS is preferred
- Office 365 experience is preferred
- Experience with Microsoft Active Directory is preferred
- A Degree in Information Technology or Business Management is preferred
- Having a worked in a highly motivated, fast-paced, critical support role
- An excellent reputation for support to end-users must be demonstrated.
- Excellent decision making and critical-thinking skills
- An ability to work in a fast-paced and quickly changing environment
- Excellent organizational and communication skills are required
- Ability to meet deadlines with Projects and Assignments
- Ability to learn and support new technologies and train others
- Some regional travel maybe required – all expenses paid
- Participate in an on-call rotation schedule
- Must be an energetic and highly motivated self-starter
- Must be self-motivated and have a positive attitude
- Must be detail oriented
- Must have the ability to multi-task
- Must have excellent oral and written communication skills
- Must have the ability to communicate effectively with others
Stuff We Offer
- Industry competitive salary based on education, capability, and experience.
- Comprehensive Health Insurance
- Prescription Coverage
- Dental Coverage
- Vision Coverage
- Short-Term Disability
- 401K Retirement Plan
- Paid Time Off
- Paid Training and Certification Testing
What You Should Know About Us
An organization’s business model means everything; to Crossroads it means sound decisions, satisfied customers, and long-term revenue. Our business model is designed to anchor a sound foundation of job security, customer loyalty, and sound practices in areas of core competency. For our team members, it means a solid foundation for personal and professional growth and job security.
- Steady double digit growth during the recent economic downturn
- Above average performance review wage Increases
- Teams of seriously awesome people
- Seriously awesome work atmosphere
Crossroads Technologies, Inc. is a leading provider of Consulting, IT Management, Outsourcing, Integration, and Hosting services to a vast cross-section of Industries throughout the United States. Crossroads has been a staple in technology services since 1996. We are a customer centric organization with focus on building and maintaining relationships with customers and delivering the highest level of customer service to our clients.
- Be part of professional team in a laid back, relaxed, business atmosphere.
- Bring together unique skill sets that drive innovation and promote customer satisfaction.
- We are a place to call home, where you can utilize your unique skill sets in an environment where forward thinking ideas are encouraged and put into motion to positively impact relationships.
- You can settle in with an organization that has a proven track record for sound business decisions and solid business foundations since 1996.
- You can contribute to an environment that promotes personal and professional growth as well as rewards hard work and continued success
Skills Required
- Two years of experience with Windows desktop management
- One year of experience with macOS
- Office 365 experience
- Experience with Microsoft Active Directory and Group Policy
- Degree in Information Technology or Business Management
- Experience in a fast-paced, critical IT support role
- Demonstrated excellent end-user support reputation
- Excellent decision-making and critical-thinking skills
- Ability to work in a fast-paced and quickly changing environment
- Excellent organizational, oral, and written communication skills
- Ability to meet project deadlines and assignments
- Ability to learn and support new technologies and train others
- Some regional travel may be required (expenses paid)
- Participation in an on-call rotation schedule
- Energetic, self-motivated, positive attitude and detail oriented
- Ability to multi-task and communicate effectively with others
What We Do
Crossroads Technologies, Inc. is an enterprise leader specializing in strategic technology solutions and a trusted partner in technology and professional services. The company focuses on linking people, processes, and technology to help businesses simplify complexity and drive growth. They provide deep expertise in IT management, hosting, infrastructure, consulting, cloud solutions, and cybersecurity services.
