Top Operations & Support Jobs in Philadelphia, PA

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Leads revenue strategy, operations, GTM systems, and sales enablement for a global SaaS revenue organization. Partners with the CRO and cross-functional GTM leaders to develop growth strategies, optimize processes, implement systems, improve forecasting and performance analysis, deliver executive reporting, and build seller productivity programs. Manages and coaches Revenue Operations, GTM Systems, and enablement teams while driving alignment, operational excellence, and continuous improvement.

Provides executive and commercial leadership support through calendar, travel, expense, communication, meeting, and information management. Coordinates cross-functional initiatives, customer visits, conferences, dinners, sales events, and internal commercial programs. Manages timelines, logistics, vendors, budgets, materials, and stakeholder communications while improving workflows and operational efficiency. Represents leadership professionally with customers, partners, vendors, and internal teams.

Manage and optimize Salesforce and HubSpot for global marketing and business development teams. Responsibilities include CRM administration, workflow automation, lead management, integrations, data quality, reporting, dashboards, user support, training, and cross-functional system enhancements. The role translates business requirements into scalable CRM processes and solutions while supporting international teams across time zones in a fully remote environment.

Investigates and settles complex liability claims, evaluates coverage and reserves, determines liability, manages litigation-related investigations, authorizes payments, identifies recovery opportunities, prepares claims reports, and supports training and mentoring.

Operations Manager serving as Chief of Staff to the VP and CTO of Cloud, Infrastructure, and AI Solutions. Responsibilities include executive support, operational execution, KPI reporting, headcount and budget forecasting, AI adoption tracking, leadership cadence coordination, cross-team initiative monitoring, and team performance and development. The role partners across the GS&A organization to align processes, priorities, reporting, and strategic execution.

Lead local driver recruitment and onboarding by building a 500+ interested-driver list, support day-to-day local operations, and act as OMNI's regional point of contact.

Monitors and scores call center interactions against contractual KPIs, CPIs, and SLAs. Provides feedback and coaching, identifies training opportunities, tracks audit results, presents improvement trends, and maintains accurate audit documentation for internal and external audits. The role also handles occasional client calls, supports operational goals, and requires strong communication, organization, and attention to detail in a remote environment.

Provides technical support to customers through phone, email, and chat; diagnoses hardware, software, networking, and product issues; documents cases; escalates complex problems; collaborates with development teams; supports testing; creates knowledge-base content; produces reports; and works variable shifts, including holidays.

Performs follow-up communications and coordination to ensure tasks and client issues are resolved in a timely manner. Documents interactions, updates records, collaborates with internal teams, and maintains consistent outreach to support operational goals.