Top Operations & Support Jobs in Philadelphia, PA

Leads strategy, operations, and outcomes for escalations, back office operations, credit reporting, and social media support. Builds scalable processes, metrics, tooling, analytics, and outsourced team models; implements AI-enabled solutions; partners with Risk, Compliance, Legal, Tech, Product, and Engineering; and drives root-cause improvements and regulatory adherence.

Provide technical support and case management for GE Vernova customers, investigating and reproducing equipment issues, recommending repairs or replacements, and driving escalated cases to resolution. Maintain customer, quality, CRM, and ERP records; prepare case metrics and customer reports; document technical resolutions; coordinate with product-line teams; and support training and knowledge development. The role requires engineering or technical credentials, at least five years of monitoring and diagnostics experience, and flexibility for on-call support.

Manage the tax administration team, including meetings, feedback, capacity planning, and performance oversight. Coordinate client onboarding, proposals, tax delivery, e-filing, and cross-functional initiatives. Own and improve administrative processes, maintain SOPs, manage admin-owned systems and vendors, and lead annual system rollforwards. Identify automation opportunities, oversee implementation, and ensure timely, accurate administrative support for tax and accounting teams.

Supports major gift fundraising through prospect research, wealth screening, relationship mapping, donor briefings, stewardship tracking, CRM management, portfolio coordination, moves management, and administrative support for frontline fundraisers. Uses data, AI, and technology tools to identify donor opportunities and improve fundraising efficiency while maintaining confidential information. Reports to the Chief Advancement Officer and travels up to 10%, including to the annual National Speech and Debate Tournament.

Provide virtual and executive assistant support to coaches, consultants, and entrepreneurs. Responsibilities involve using email, web browsers, Microsoft Office, Google Workspace, and social media; typing efficiently; organizing tasks and digital files; learning quickly; adapting to changing needs; and taking initiative in a remote work environment.

Administer EDI activities involving Medicare claims, COBRA crossover, Section 111, and data-sharing agreements. Monitor file processing, troubleshoot transmission and transaction errors, manage workflow queues, maintain documentation and business rules, conduct audits, and support stakeholders through an EDI hotline. Coordinate with technical teams, CMS, insurers, employers, vendors, and business partners; assist with testing, customer training, system transitions, and process improvements. This is a fully remote role.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

Provides bilingual English-Spanish executive and administrative support for a physical therapy practice. Responsibilities include managing calls, emails, texts, appointments, calendars, client pricing inquiries, records, workflow tools, and executive personal scheduling. The role also supports travel bookings, medical appointments, family itineraries, LinkedIn updates, networking, and light social media management. Requires strong organization, confidentiality, remote work capability, and familiarity with Google Calendar, Zoom Phone, scheduling platforms, and workflow automation.

Build, test, deploy, and document business process automations using Power Automate, Power Apps, SharePoint, and AI assistants. Map manual workflows, implement error handling, create training materials, measure automation impact, and support innovation projects. The six-month on-site internship includes collaboration with process owners, practical testing, troubleshooting, and research into automation tools.

Advise undergraduate and graduate students on program requirements, course scheduling, academic progress, and career goals. Maintain student records, analyze data, resolve academic issues, and conduct proactive outreach to support retention and program completion. Collaborate with university offices and committees, prepare reports, and support enrollment and persistence initiatives. The role is remote within approved states and may require occasional evening or weekend work.