Top Operations & Support Jobs in Philadelphia, PA

Provide hands-on support for complex and sensitive customer issues while improving AI-powered support systems. Review AI agent performance, identify conversation patterns, refine workflows and automation, expand self-service coverage, and handle escalations, regulatory complaints, and high-stakes cases. The role requires ownership of customer resolutions, operational problem-solving, and collaboration with product, engineering, and operations teams in a fast-paced early-stage fintech startup.

Leads regional strategy and operational performance across AoPS Academy campuses in the Western region. Oversees educational quality, growth objectives, financial performance, staffing, leadership development, campus launches, and cross-functional collaboration. The role monitors KPIs, manages budgets and margins, resolves escalated issues, and supports campus leaders while traveling frequently within the region.

Manage workers’ compensation claims from investigation through valuation, disposition, and settlement. Responsibilities include benefit oversight, financial exposure calculations, regulatory compliance, customer service, data analysis, coordination with medical and legal professionals, and adherence to claim policies. The role requires accurate decision-making, strong communication, productivity, time management, and collaboration while handling claims in a hybrid or remote environment.

Conducts criminal history, child abuse and neglect registry, and other background checks for foster parents, caregivers, and providers. Maintains reports and dashboards, creates regular and ad hoc reporting, schedules assignments, meets deadlines, and collaborates with management to improve efficiency. Requires strong attention to detail, communication, spreadsheet, Microsoft Office, organizational, and process improvement skills.

Provides frontline IT and systems support, resolving help desk requests, account and access issues, device and application problems, and HubSpot CRM questions. Administers user onboarding, offboarding, permissions, audits, documentation, and compliance workflows. The role also develops self-service resources, delivers training, improves processes, supports automation, and explores AI applications for workflow optimization and CRM data hygiene.

The Business Operations Lead will drive cross-functional initiatives, redesign workflows, manage pricing strategy, and establish operational processes to enhance company efficiency and scalability.

Owns the full recovery lifecycle across a 20-state residential portfolio, reducing eviction costs through early intervention, collections, alternative resolutions, and efficient legal processes. Leads recovery teams, manages attorney and legal vendor performance, defines KPIs, improves workflows, and partners cross-functionally on compliance, financial accuracy, staffing, and risk. The role requires strong property management, collections, eviction, landlord-tenant law, multi-state compliance, analytical, operational, and leadership expertise.

Own and automate employee joiner, mover, and leaver processes across HR, identity, collaboration, ticketing, and SaaS platforms. Administer Okta, Jira Service Management, Google Workspace, Atlassian, Slack, and Zoom; build Python, API, orchestration, and AI-assisted workflows with strong security controls. Manage SaaS and non-human identities, licenses, audit evidence, and automation governance while partnering cross-functionally to improve service delivery and reduce manual effort.

Processes and tracks user access requests across healthcare client systems, including provisioning and deprovisioning access. Resolves access issues, maintains documentation and troubleshooting guides, communicates with clients and internal teams, and manages ticket-based workflows. The role requires strong organization, customer service, documentation, Microsoft Office, and independent remote-work skills. Healthcare systems, electronic health record platforms, and ticketing-system experience are preferred.

Leads CRM, marketing systems, automation, data quality, funnel analytics, lead routing, attribution, and audience development. Partners with marketing, sales, product, engineering, clinical, analytics, and payor teams to improve commercial workflows and application conversion. Manages a CRM Administrator, supports territory managers, uses AI to identify campaign opportunities, and provides reporting for payor negotiations. The role is fully remote with periodic in-person retreats.

Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI.