Top Operations & Support Jobs in Philadelphia, PA

Leads and develops the program management leadership team, establishes operational vision, strengthens systems and processes, and aligns operations with growth initiatives. The role is accountable for program excellence, team performance, organizational culture, client satisfaction, coordinator engagement, and scalable delivery. It requires strategic execution, multi-layer leadership, cross-functional collaboration, and monthly travel for retreats, summits, and industry events.

Leads revenue operations across sales, customer experience, marketing, finance, and product. Oversees forecasting, pipeline management, territories, quotas, reporting, dashboards, CRM administration, integrations, and data quality. Manages revenue operations analysts and improves customer lifecycle processes, retention, upsell, and cross-functional workflows. Uses Salesforce and related revenue systems to deliver actionable performance insights, support business reviews, and drive revenue growth.

Manage end-to-end advisor transitions onto Savvy's platform: prepare and validate paperwork, run data validation, coordinate with custodians/vendors/internal teams, communicate with advisors, monitor progress, and improve transition processes to scale operations.

Part-time remote fellow supporting sports-tech website operations, live event monitoring, content creation, help desk requests, SEO, content strategy, user-behavior analysis, and Contentstack CMS management. The role provides Team USA athletes exposure to customer success, project management, digital marketing, and live operations while working off-business hours during the sports season.

Provide Tier 1 technical support for healthcare communication and scheduling applications. Handle phone, chat, and portal requests; troubleshoot message delivery, content, connectivity, and configuration issues; manage user accounts; educate end users; configure workflows; and collaborate with hospital IT, customer success, integration, and technical teams on escalations. This is a fully remote role supporting a 24/7/365 operation with day, night, weekend, and holiday coverage.

Leads strategic Network Operations initiatives focused on standardization, governance, process improvement, operational readiness, and scalability. Develops executive communications, manages workplans, tracks risks and deliverables, facilitates cross-functional alignment, and supports technology and operating-model transitions. The role requires independent influence, analytical problem-solving, and executive communication. It is remote with occasional travel to Humana offices.

Supports DHA knowledge management, collaborative portals, SharePoint solutions, business process management, web content, and user training. Develops taxonomies, policies, workflows, PowerApps, and Power Automate solutions; manages permissions, repositories, content compliance, and sensitive information. Facilitates Communities of Practice and Integrated Product Teams, provides help-ticket support, conducts knowledge audits, and assists with portal and website administration.

Provides regional customer support for medical professionals, patients, sales representatives, and internal teams. Manages account communications, resolves ordering and reporting issues, researches escalated problems, addresses missing information, communicates delays or cancellations, and coordinates sample redraws. Maintains accurate documentation while handling protected health information and completing required compliance training. The role requires multitasking, critical thinking, de-escalation, organizational skills, and proficiency with phone and written support channels.

Provides administrative and case management support to case management and operations staff. Responsibilities include handling calls, preparing correspondence and reports, processing medical records, entering information into CASEANYPLACE, sending documents, contacting adjusters, and recording billable time. Requires strong communication, organization, customer service, professionalism, teamwork, and adaptability. A high school diploma and up to one year of related experience are required; an associate or bachelor's degree is preferred.

Investigates and adjusts complex automobile claims, determining coverage, liability, damages, subrogation, and fraud potential. Negotiates settlements within authority, handles complex injury and property damage claims, recommends process improvements, and applies advanced insurance policy knowledge. Provides coaching, mentoring, and direction to junior employees while supporting claims quality, operational excellence, and continuous improvement. The role requires compliance with insurance licensing restrictions and does not include formal supervisory duties.