Top Operations & Support Jobs in Philadelphia, PA

Provide first-line help desk support for Windows and mobile devices; configure and manage iPhone/iPad/Android via MDM; onboard/offboard users; troubleshoot software, hardware, and peripherals; support Office 365 administration; document solutions and escalate complex issues as needed.

The Data Modernization Initiative Officer leads data modernization strategies for public health, overseeing data systems, governance, and strategic improvements across various program areas.

Lead problem management across FRFS payments products by tracking incidents and trends, conducting root cause analysis, facilitating RCA meetings, driving enterprise-wide resolutions, writing known-error knowledge, and implementing mitigation to reduce recurrence and improve service reliability and customer experience.

The Project Manager II will manage client relationships and oversee clinical laboratory studies, ensuring proper protocols and timelines are followed. Responsibilities include project management, budget oversight, and client communication.

The Assistant Director of Education oversees faculty and academic operations, supports student success, and ensures compliance with educational standards and accreditation requirements.

Provide hardware deployment, onboarding, and technical support for restaurant clients: configure and ship equipment, troubleshoot networking and telephony issues (remote and onsite), resolve outages, document cases, and escalate when needed. Support frontline onboarding for pizza and Chinese American restaurants and build working knowledge of Tarro's hardware and backend systems.

Provide post-sales technical product support: analyze customer needs, develop technical requirements, configure and deploy solutions, manage server rollouts and engineering workloads, resolve break/fix tickets, produce capacity reports, and act as technical liaison between customers, sales, and engineering teams.

Manage and coordinate incident lifecycle for production systems: identify, triage, resolve incidents within SLAs, perform root-cause analysis for high-severity incidents, interface with operations and engineering, support Unix/Linux environments, use monitoring tools, and participate in 24/7 on-call rotations including weekends and holidays.

Provide executive and household administrative support including calendar and email management, travel coordination, vendor and project follow-up, errands, household logistics, deliveries and inventory, and daily care for pets and farm animals including overnight support during employer travel.

The Chief Operating Officer will report to the CEO and oversee company locations, store leaders, operational infrastructure, organizational structure, and growth initiatives. Responsibilities include developing business strategies, improving sales, profitability, cash flow, processes, and staffing, managing vendor relationships, and building a strong company culture. The role requires senior operational leadership, P&L accountability, startup experience, staff development, service expertise, and knowledge of state and local laws.