Top Operations & Support Jobs in Philadelphia, PA

Provide advanced document production and administrative support to attorneys and staff: prepare legal correspondence, complex documents, tables of contents/authorities, track changes/blacklines, convert files to Word/Excel/PowerPoint, create fillable PDFs and merged documents, and collaborate firm-wide to ensure high-quality, timely work.

Manage day-to-day production operations for Java/J2EE applications, ensure 24x7 availability, troubleshoot incidents, optimize performance, automate routine tasks, participate in on-call rotation, support disaster recovery, and work with Agile/DevOps processes and monitoring tools.

Supervise Customer Success and Business Development specialists, manage escalations and account retention, administer Salesforce, Zoom Contact Center, online account opening and chat platforms, ensure compliance with banking regulations (BSA/AML), train and coach team members, compile call analytics and KPIs, and support Deposit Operations and technology road map execution.

Coordinate and deliver the competency management system for operations personnel, including inductions, structured shop-floor training, assessments, assurance audits, SOP and training-document updates, KPI reporting, and cross-team coordination to ensure safety, quality, and compliance with EHS standards.

Operate as a generalist owning unowned problems across growth, systems, and analytics. Lead government pipeline and RFP responses, build internal automations and tools, run data analyses to inform decisions, and execute high-priority ambiguous projects while creating sustainable processes.

Perform clerical and administrative tasks: draft correspondence, schedule appointments and events, greet guests, answer calls and emails, maintain filing systems, run errands, assist with product upselling, and support general office operations.

Manage and optimize Salesforce to align Sales and Marketing, build flows and automations, produce KPI reporting, manage data, assess impacts on integrations, drive projects to completion, and communicate requirements across the organization.

The Vice President for Institutional Advancement is responsible for leading all fundraising initiatives, building donor relationships, and overseeing staff to achieve financial goals and enhance institutional visibility.

The Operations Support Compliance Auditor evaluates compliance and operational tasks, conducts audits, trains teammates, and communicates results with leadership.

Manage a full caseload of settlement administration matters: execute project management tasks, process and audit claims, calculate losses, handle escalated inquiries, prepare reporting and documentation, and assist with business rules to ensure accurate, timely distributions and client communication.