Top Customer Success Jobs in Philadelphia, PA

Manage strategic engagement and retention for top-tier SMB accounts. Drive adoption, lifecycle progression, and time-to-value; evaluate health signals, mitigate churn risk, run scaled education motions, and surface customer feedback cross-functionally.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

Lead client partnership and early-adopter pilot programs for AI-driven revenue cycle automation products. Coordinate across account, product, implementation, marketing, and sales teams to support adoption, training, demos, and commercialization while gathering client feedback to inform product roadmaps.

Manage end-to-end onboarding and ongoing account support for commercial and industrial customers in demand-response energy programs. Serve as primary customer contact, coordinate cross-functional teams, drive timely market entry, maintain accurate records, and support sales to grow customer relationships and revenue.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

Manage a defined portfolio of clients to drive adoption, retention, and expansion of the InvoiceCloud platform. Build strategic relationships, identify upsell opportunities, troubleshoot integrations, use Salesforce and analytics to inform action plans, and execute scalable engagement cadences. Periodic onsite travel and cross-functional collaboration required to resolve issues and deliver measurable client outcomes.

Manage onboarding, training, adoption, upsells, renewals, and overall success for 20+ mid-market and enterprise accounts representing more than $2M in ARR. Serve as a strategic advisor, establish KPIs, analyze account data, identify churn and expansion opportunities, present performance insights, and collaborate with sales, product, and data science teams to improve customer outcomes.

Drive customer adoption, satisfaction, retention, and ROI for Cyera’s data security platform. Serve as a technical advisor, lead onboarding, training, workshops, and executive meetings, troubleshoot issues, develop success plans, monitor customer health, conduct quarterly business reviews, and provide feedback to product teams. The role requires SQL, scripting, API familiarity, project management, strong communication, and 25–50% annual travel.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Manages a portfolio of customer accounts throughout onboarding, adoption, engagement, renewal, and retention activities. Monitors customer health and usage, identifies risks, supports business reviews, and coordinates customer needs with internal teams. The role maintains CRM and customer success records, supports renewal and expansion opportunities, and provides informal guidance to less-experienced representatives. It is a senior individual contributor role without formal people-management responsibility.

Manage a portfolio of customer accounts across onboarding, adoption, engagement, retention, renewals, and expansion. Monitor customer health and usage, identify risks, deliver business reviews, coordinate internally, maintain accurate CRM records, and provide informal guidance to newer team members. This senior individual contributor role independently manages moderately complex customer relationships and ensures consistent execution of Customer Success processes.

Serve as delivery leader and strategic partner to enterprise customers to execute Customer Success Contracts, orchestrate cross-functional programs, drive cloud adoption and consumption, manage account planning and renewals, identify growth opportunities, mitigate blockers, lead delivery teams, and apply intermediate technical and service-management expertise to achieve customer outcomes.

Lead post-sales delivery and adoption for strategic enterprise customers, orchestrating Microsoft and partner resources to drive cloud adoption, consumption milestones, and customer outcomes. Build customer success plans, manage programs and stakeholder relationships, identify retention risks and growth opportunities, and align technical and business priorities across the account.

Manages strategic enterprise customer relationships, adoption, value realization, health, and retention for Sprinklr's Unified-CXM platform. The role develops customer success plans, leads transformational programs, coordinates cross-functional resources, removes adoption barriers, communicates product capabilities, and identifies expansion opportunities. It requires strong program management, technical-to-business communication, executive influence, customer analytics, and knowledge of customer experience technologies. Travel of 25–50% is expected.

Manage implementation, onboarding, adoption, retention, renewals, and expansion for mid-market public safety customers. Build scalable customer success processes, lead business reviews, provide proactive support, communicate product feedback to technical teams, and advocate for customer needs. The role requires enterprise technology implementation experience, customer success expertise, familiarity with commercial UAS and related software, strong project management skills, and travel across the Northeast.

Own key customer accounts as the primary relationship manager and strategic consultant. Assess workflow needs, recommend solutions, manage escalations, drive product adoption and retention, identify upsell opportunities, support customer success milestones, create SOPs, and coordinate cross-functional issue resolution. The role requires medical practice workflow knowledge, advanced product expertise, strong communication, independent decision-making, and proficiency with customer success and analytics tools.

Own the technical health of customer accounts using ShipHawk’s WMS and TMS platforms. Advise customers on configuration, workflows, integrations, troubleshooting, optimization, adoption, and technical enablement. Diagnose complex issues through root-cause analysis, manage escalations, document solutions, identify churn risks, and collaborate with Customer Success, Account Management, Product, Engineering, and Support teams to improve customer outcomes and platform usage.

Own the systems, reporting, dashboards, processes, and resource infrastructure supporting Noma’s post-sales organization. Build standardized decks and playbooks, automate task tracking, QBR preparation, and renewals, maintain centralized content resources, and support renewal reporting. Partner with TAMs, support, and leadership to identify operational gaps, prioritize improvements, and coordinate technical builds. The role requires autonomy, systems thinking, and experience supporting customer success or revenue operations in a fast-paced SaaS environment.

Own strategic customer relationships across complex healthcare and government accounts. Develop success plans, drive product adoption and measurable outcomes, manage account health, renewals, retention, and expansion opportunities. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives while mitigating risks and advocating for customer needs. Use customer and platform data to generate insights, improve workflows, and strengthen customer value. Serve as a resource to peers and promote best practices.

Manage a portfolio of enterprise accounts (5-10), drive renewals and growth, serve as primary client contact, deliver business reviews and strategy sessions, translate performance data into compelling narratives, identify upsell opportunities, host relationship-building events, and generate referrals through strong client relationships.

Lead Customer Success Operations to improve CS productivity and efficiency. Own metric definitions (NRR, GRR, renewal, usage KPIs), operationalize programs, support CS tooling and workflows (Salesforce, Gainsight, Clari, Gong, Tableau), build playbooks and reporting, resolve escalations, and partner cross-functionally to drive adoption, retention, and growth.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.