Top Tech Jobs & Startup Jobs in Pensacola, FL

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with agency mandates, lead customized training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires extensive B2B SaaS customer success or account management experience, preferably with government, healthcare compliance, licensing, or public-sector accounts.

Manage and develop a team of Customer Success Managers, improve retention and expansion, analyze customer health data, mitigate churn, optimize workflows, and present performance insights to leadership. The role oversees resource allocation, capacity planning, playbooks, training, renewals, upsells, and cross-functional customer success initiatives for high-value accounts.

Own Zoom's Financial Services customer experience industry strategy and go-to-market execution. Develop industry narratives, customer journey frameworks, AI and CX use cases, competitive positioning, ROI messaging, executive workshops, and sales enablement. Partner with Sales, Product, Marketing, Solutions Engineering, Customer Success, and technology alliances to support strategic engagements, identify market-driven product needs, and create repeatable vertical operating models adaptable to Healthcare and other industries.

Own Zoom’s end-to-end search strategy across traditional SEO and AI-powered answer engines. Lead technical SEO, develop AI visibility infrastructure, establish share-of-answer metrics, and partner with marketing, content, web, and product teams on unified search standards. Translate organic and AI visibility performance into pipeline and revenue impact, while reporting strategic results to executives and the board.

Leads growth of existing partnerships, partner retention, tiering, marketplace monetization, and revenue diversification. Builds business cases, market-sizing analyses, financial models, and scalable operating frameworks while coordinating Product, Sales, Marketing, Finance, Customer Success, and Operations. Drives cross-functional initiatives from strategy through execution, advises executives, validates customer needs, and identifies opportunities for innovation, acquisitions, and new business models.

Leads solution engineering and customer support operations for a digital health data platform. Responsibilities include building distributed engineering and support teams, leading technical pre-sales, designing customer data solutions, managing architecture and handoffs, owning post-launch support and incident resolution, establishing SLAs and operational metrics, overseeing vendors and budgets, and partnering with Product and Platform Engineering to improve reliability and reduce support demand.

Designs and owns shared test automation frameworks and scalable test execution infrastructure across web, mobile, and backend services. Builds tooling for test environments, test data, parallel execution, flaky-test detection, and infrastructure monitoring. Partners with engineering teams to improve test coverage and quality practices, reduces feedback-loop friction, and documents testing best practices. The role requires strong automation architecture, cloud-native infrastructure, cross-stack testing, and collaborative influence.

Designs accessible, responsive web and mobile experiences across the full UX lifecycle, from research and requirements analysis through high-fidelity Figma prototypes, usability testing, design-system development, and implementation review. Uses AI-assisted tools to accelerate research synthesis, concept exploration, prototyping, documentation, and accessibility evaluation while applying human UX judgment. Collaborates with product, engineering, accessibility, and stakeholder teams in Agile/Scrum environments.

Designs, implements, and operates AWS security controls for FedRAMP-compliant cloud infrastructure. Responsibilities include cloud hardening, IAM and network security, Infrastructure as Code security, continuous monitoring, vulnerability remediation, logging and SIEM integration, encryption, incident response, DevSecOps collaboration, and support for SSP, RMF, ATO, and audit activities.

Leads DHS quality assurance processes, serving as QA Officer and overseeing quality programs, policies, audits, inspections, corrective actions, quality control, performance metrics, training, and continuous improvement. Partners with operations, IT, and compliance teams to maintain regulatory standards and administer the DHS Quality Contact Program and two-tier ROI reviews.

Develop and deploy LLM and machine learning models for Airbnb Community Support. Responsibilities include automating LLM evaluation, curating synthetic datasets, analyzing customer issues, identifying model failure modes, building personalization models, exploring data, prototyping solutions, and communicating insights to cross-functional stakeholders. The role focuses on scalable, production-ready AI products and operational optimization.

Lead strategy, roadmap, prioritization, and execution for Airbnb’s community experience support platforms. Define measurable objectives, align senior stakeholders, manage the product backlog, evaluate competitive landscapes, and collaborate with engineering, design, marketing, analytics, and cross-functional teams to deliver scalable guest and host support experiences.

Build and operate production machine learning systems for Airbnb Payments, including LLM agents, real-time fraud detection, anomaly detection, personalization, and checkout optimization. Design, train, deploy, monitor, and continuously improve batch and streaming AI applications at global scale. Partner with product, engineering, operations, and data science teams, establish model governance and testing standards, and mentor engineers.

Provides advanced network engineering and firewall expertise in a managed services environment. Owns complex incident resolution, root cause analysis, network project delivery, solution design, implementation, change validation, Palo Alto configuration, network hardening, legacy environment optimization, documentation, and technical mentorship. The role is remote from Brazil and requires fluent English, extensive enterprise networking experience, and deep Palo Alto Networks expertise.

Leads strategic account planning and executive relationships for high-value multinational customers. Develops enterprise-wide growth strategies, manages complex multi-product accounts, negotiates global supplier agreements, identifies cross-selling opportunities, and coordinates regional and cross-functional teams. Tracks performance, pipelines, market trends, and competitive activity while providing recommendations to commercial leadership. The role is remote and requires international travel as business needs dictate.

Develop and productionize reinforcement learning, contextual bandit, ranking, and prediction models for real-time advertising optimization. Analyze auction dynamics, experimentation, counterfactual evaluation, and large-scale data to improve bidding, targeting, personalization, and campaign outcomes. Collaborate with engineering, science, and product teams to deploy, monitor, retrain, and evaluate high-throughput, low-latency models.