Top Tech Jobs & Startup Jobs in Pensacola, FL

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Lead requirements elicitation and stakeholder workshops for enterprise application modernization. Analyze and document business processes, translate needs into user stories and functional requirements, create process maps, support UAT and solution validation, and maintain governance and SDLC documentation while collaborating with PMs, developers, and architects.

Senior Facets Developer designs, develops, enhances, and supports enterprise applications for health plan operations. Provides deep expertise in Facets and EAM, delivers high-availability, scalable solutions, troubleshoots production issues, performs analysis and design, writes testable code, partners with stakeholders and architects, and mentors junior team members to improve operational efficiency and member experience.

Administer corporate non-qualified retirement plans: implement, track, monitor accounts, investments, and distributions; manage daily workflow; facilitate transactions with trustee and trading desk; act as escalation for participant call center; liaise with clients to ensure accurate plan recordkeeping and data.

Partner with sales to gather customer requirements, design and demo Upshop SaaS retail solutions, scope SOWs, draft deliverables, lead discovery sessions, provide SME guidance, maintain demo environments, and hand off to project and customer success teams. Act as trusted advisor to executives, develop future-state roadmaps, reduce implementation risk, and support sales events and trade shows. Travel up to 30%.

Lead end-to-end IT sourcing for hardware, software, SaaS, and security services. Develop sourcing strategies, run RFx and negotiations, draft and manage contracts, perform market and TCO analysis, mitigate risks, manage supplier performance, and align cross-functional stakeholders to optimize cost, performance, and vendor portfolios.

Support the Controller in accounting and financial operations: review reconciliations, journal entries, general ledger activity, month and year-end close, audit and Form 990 preparation, maintain accounting policies and controls, assist subsidiaries' financial reporting, and provide guidance to staff.

Coordinate and validate residential loan funding requests for the National Warehouse Lending division, ensuring data accuracy, preparing and confirming wires, resolving time-sensitive issues, coordinating with internal teams, and maintaining compliance and customer communication.

Design and deliver cloud security integrations and reference architectures for public clouds (focus on AWS). Build scripts, POCs, labs, and CI/CD-enabled solutions; advise product and field teams; produce documentation, trainings, and customer-facing artifacts to support cloud-enabled security services.

Support account managers with campaign setup, optimizations, reporting, and client communications. Pull platform and programmatic data, prepare analyses, test proprietary tools, and help improve operations and processes to meet client goals and ROI.