Top IT Support & Helpdesk Jobs in Orlando, FL

Provide first-level technical support and production environment administration for SS&C SaaS applications. Monitor availability and performance, troubleshoot infrastructure/application/database/network issues, configure SFTP and encryption tools, participate in incident response, root cause analysis, change management, disaster recovery, documentation, and support cloud/virtual solutions and 24x7 escalations on specified East Coast hours.

Provide user support for software and basic PC hardware/network issues, troubleshoot Windows and Microsoft 365 apps, support legal-specific tools (iManage, VPN, Citrix), assist with IT projects and software implementations, and communicate solutions professionally and promptly.

Provide on-site technical support for PCs, networks, servers, portable devices and peripherals in a predominantly Microsoft Windows environment. Troubleshoot hardware, software, LAN equipment, printers, VPNs, Active Directory and multicast/TCP-IP issues. Work 8-hour shifts as part of 24x7 rotational coverage supporting airport IT systems.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.

IT Analyst Interns apply business analysis, data analysis, visualization, user experience, project management, and product management skills to real IT challenges. They deliver a project outcome during a 12-week program, collaborate with cross-functional teams, complete a group project, and participate in professional development activities. Successful interns may be considered for Boston Scientific’s two-year technology leadership rotational program.

Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.

Leads infrastructure resilience, lifecycle management, service delivery, major-incident response, vendor coordination, and operational readiness across a distributed plasma-center network. Oversees support teams and providers, technology roadmaps, continuity planning, compliance, budgets, and continuous improvement. Drives adoption of AIOps, automation, self-service, self-healing, connected-device management, and AI-assisted incident response while partnering with Plasma leadership in a regulated environment.

Provides first-line technical support to Ferguson associates through phone, chat, and self-service channels. Responsibilities include troubleshooting end-user issues, documenting incidents in ticketing systems, using knowledge bases, resolving requests, escalating complex problems, and maintaining strong customer and IT department relationships. The role requires effective communication, critical thinking, multitasking, and familiarity with applications, systems, and support processes.

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

Administer and improve the Salesforce platform by managing configuration changes, flows, metadata, permissions, users, security, data access, integrations, and third-party applications. Gather requirements, implement solutions, support tickets, maintain technical documentation, monitor Salesforce releases, and collaborate across teams in an Agile or Scrumban environment.