Top IT Support & Helpdesk Jobs in Orlando, FL

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Own day-to-day administration, monitoring, and troubleshooting of enterprise firewall, switching, wireless, identity, cloud, and server infrastructure across seven sites. Manage Palo Alto, Cisco Catalyst, Meraki, Microsoft 365/Entra ID/Intune, backup/DR, DNS, AD, DHCP, and ITSM processes. Maintain documentation, support compliance, participate in on-call rotation, and escalate/coordinate WAN and carrier issues.

Provide 24x7 Tier II technical support for CBP users: troubleshoot hardware, Windows, Office 365, AD, VPN, MDM, PIV access; manage incidents in ServiceNow; perform remote installations, meet SLA targets, and escalate complex issues.

Provide first-level support for customer experience systems, monitor system health, perform basic troubleshooting, generate reports, assist documentation, support vendor relationships, and participate in projects and on-call rotation.

Provide technical support and SME guidance for business applications, maintain and test system-driven forms and templates, drive process automation and system improvements, partner with business and IT to ensure compliance and operational efficiency.