Top IT Support & Helpdesk Jobs in Orlando, FL

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

The IT Support Engineer provides IT support services, resolves support requests, assists with network maintenance, and delivers training on IT facilities.

The Senior Associate provides application support for complex production applications, manages incidents, leads troubleshooting, and ensures production readiness for new releases while monitoring application performance and managing vulnerabilities.

The SVP, Production Services Application Support leads application monitoring, troubleshooting, incident management, and supports the readiness of new releases for production, ensuring effective problem resolution and collaboration with stakeholders.

The Vice President, Production Services Application Support oversees application environments, leads troubleshooting, incident management, and ensures production readiness for new releases.

As a Help Desk Engineer, you will provide technical support to end users, handle incidents, maintain customer satisfaction, and improve support processes.

The Engineer 4 provides maintenance support for hotel equipment, handles repairs and installations, and ensures compliance with operational standards.