Top IT Support & Helpdesk Jobs in Orlando, FL

Lead day-to-day IT operations across multiple sites, managing infrastructure, Microsoft 365 and Azure environments, endpoint and network security, IT staff and vendors, compliance readiness (CMMC, NIST, ITAR), incident response coordination, project execution, and IT budgeting to ensure stable, secure, and scalable IT services.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Leads VENU+ IT operations, infrastructure, service delivery, cybersecurity, governance, vendor management, and technology improvement. Manages IT teams, contractors, projects, budgets, systems, service processes, risk, compliance, business continuity, and third-party relationships. Develops IT strategies and roadmaps, oversees incident and change management, ensures secure and reliable technology services, and reports performance and operational metrics to leadership. The role is in-office and requires collaboration across software, DevOps, finance, HR, cybersecurity, and business teams.

Provide Tier 1/2 help desk support for a DoD program, managing IAM and cloud authentication issues (CAC, SSO, MFA), use ITSM tools (ServiceNow/JIRA), enforce SLAs, track tickets and report help desk performance metrics.

Provides Level 1 IT help desk and onsite support across an automotive dealership group. Responsibilities include configuring and troubleshooting Windows and Mac computers, mobile devices, printers, servers, phones, switches, wireless access points, scanners, displays, and specialized automotive equipment. Supports user accounts, email, antivirus, cabling, inventory, and department software. Participates in scheduled weekend and after-hours maintenance, occasional travel between Florida and South Carolina locations, and remote support.

Manage and maintain mixed Linux and Windows server environments, perform patching/backups, secure systems, troubleshoot hardware/software/network issues, support virtualization and cloud integrations, automate tasks with scripts, and produce system documentation.

Lead production application support to ensure availability, performance, incident response, root-cause remediation, monitoring/observability, release and change governance, automation, capacity and recovery planning, and mentor support teams to drive operational excellence.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

Administer, secure, and maintain government enterprise server, virtualization, storage, and cloud environments. Support Active Directory, Microsoft 365, monitoring, patching, backups (NetBackup/Veeam/HPE), disaster recovery, documentation, and collaboration with engineering and cybersecurity teams to ensure mission-critical system availability and compliance.