Top IT Support & Helpdesk Jobs in Orlando, FL

Supervise daily Network Operations Center activities, including monitoring, incident response, ticket management, escalations, customer communications, and staff development. Lead major incident bridges, coordinate technical teams, maintain operational documentation, support service readiness, and improve monitoring and ticketing workflows. Serve as a subject matter expert in IPX, Sigtran, BGP, VPN, and network interconnect technologies while developing automation and training programs.

Provides Tier 1 technical support to internal users and managed-service vendors by phone and email. Troubleshoots network, hardware, software, connectivity, and device issues; performs installations, updates, account creation, onboarding configuration, and conference-room audio/video support. Maintains asset inventories, replaces computer components, tracks and escalates unresolved tickets, and ensures timely resolution while delivering bilingual English-Spanish customer service.

Provide Level 1 technical support through chat, phone, and tickets. Troubleshoot operating systems, servers, workstations, networks, storage, virtualization, hardware, logs, Active Directory, Group Policy, and connectivity issues. Document interactions and resolutions, meet support KPIs, deliver customer-focused service, and escalate complex problems to internal teams.

Manage PopStroke’s enterprise IT systems, applications, networks, hardware, help desk, security, and vendor relationships across venues and corporate locations. Lead infrastructure projects, device provisioning, monitoring, network deployments, internet failover, and technology rollouts. Support on-site installations and troubleshooting, maintain documentation and knowledge bases, and provide occasional after-hours and travel-based support across the United States.

Lead and manage the endpoint management team delivering secure, standardized endpoint services. Oversee full endpoint lifecycle (procurement, Autopilot provisioning, patching, security, refresh/retirement), act as senior technical escalation point, drive automation with PowerShell and Microsoft Graph, manage projects and M&A integrations, maintain documentation and standards, collaborate cross-functionally, and develop team skills through coaching and certification roadmaps.

Provides technical support for Cohesity data protection platforms, including deployment, maintenance, monitoring, troubleshooting, performance tuning, and cluster expansion. Diagnoses backup issues across Hyper-V, VMware, Linux KVM, cloud platforms, and CentOS. Develops Python, Bash, and PowerShell automation scripts, analyzes logs and system diagnostics, supports APIs and PowerShell cmdlets, and communicates product improvement recommendations to engineering teams. Requires English and Spanish fluency and a staggered Tuesday-Saturday or Sunday-Thursday schedule.

Provides first-line on-site and remote IT support, diagnosing and resolving hardware, software, operating system, networking, and telephony issues. Installs and configures equipment and software, manages hardware and software inventories and licenses, supports users across the IT infrastructure, coordinates technology projects and upgrades, documents work, and escalates unresolved issues to higher-level support.

Provides in-person digital literacy coaching, technical support, workshops, and career-readiness assistance to adult learners and system-impacted individuals. Helps participants use devices, email, internet platforms, accounts, and job applications; maintains records, conducts intake and follow-up, and supports welcoming digital access spaces. The role requires trauma-informed communication, adaptable instruction, troubleshooting skills, travel among community and jail sites, and successful jail clearance.

Provide remote and on-site technical support for PCs, servers, networking equipment, firewalls, desktop software, cloud environments, and virtualization platforms. Serve as an escalation point for complex issues, monitor service alerts, document systems and procedures, communicate incident progress to customers, support disaster recovery and remote access solutions, and assist with IT projects and hosted infrastructure maintenance.

Lead and manage the firm's telecommunications services and team, maintaining the Avaya telephony platform, evaluating UCaaS/cloud PBX options, executing migrations, managing vendors and budgets, ensuring billing accuracy, integrating telephony with collaboration tools, and maintaining compliance, security, and business continuity planning.